Remote Customer Success Associate – K–8 EdTech Literacy Solutions – Onboarding, Training & Renewals

About brighthush

brighthush is a trailblazing EdTech company that harnesses the power of artificial intelligence to transform how teachers and students engage with reading. Founded in 2023, our mission is to make literacy instruction more effective, personalized, and scalable for K–8 schools across the United States. With a lean but highly skilled team based in Palo Alto, California, we have already partnered with dozens of districts, helping thousands of students unlock their reading potential through our AI‑driven decodable text generators and teacher‑oriented tools.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑moving, purpose‑driven organization where every voice matters. We’re building the future of literacy instruction, and we need passionate, customer‑centric professionals who thrive in a collaborative, data‑driven environment. If you love working with educators, enjoy solving real‑world problems, and want to see the tangible impact of your work on student outcomes, this role is for you.

Job Overview

As a Remote Customer Success Associate, you will be the primary advocate for our K–8 school and district partners. Your day‑to‑day responsibilities will span onboarding, training, support, and renewal activities, ensuring that our customers fully realize the value of brighthush’s AI literacy platform. You will work closely with our product, sales, and marketing teams to continuously improve the customer experience and drive adoption across our user base.

Key Responsibilities

• High‑Volume Onboarding & Training: Lead structured onboarding campaigns via email and virtual sessions, guiding teachers, literacy specialists, and district leaders through the setup and effective use of brighthush tools.
• Relationship & Account Care: Build and nurture trusted relationships with key stakeholders, proactively monitoring account health and usage data to identify opportunities for deeper engagement.
• Help Desk & Customer Support: Serve as the first point of contact for all support tickets, triaging inquiries with empathy, clarity, and a strong focus on resolution.
• Retention & Renewals: Partner with the sales team to support the renewal process, ensuring a seamless experience for partners and identifying upsell opportunities that align with their instructional goals.
• Product Expertise: Develop an in‑depth understanding of every feature and workflow within the brighthush platform, enabling you to troubleshoot, advise, and advocate for customers’ needs internally.

Essential Qualifications

• Minimum of 2 years of classroom teaching experience, preferably in K–8 settings.
• Deep familiarity with the Science of Reading principles and how they inform instructional practice.
• Demonstrated passion for helping others succeed, with a track record of supporting non‑tech‑savvy users.
• Exceptional written and verbal communication skills, with the ability to craft clear, warm, and concise emails.
• Comfortable presenting to groups of educators via video calls, with strong facilitation skills.
• Proven ability to manage competing priorities, maintain ticket queues, and follow through until resolution.
• Experience in EdTech, SaaS, or a client‑facing support/customer success role.

Preferred Qualifications

• Prior experience working with AI‑driven educational tools or platforms.
• Background in instructional design or curriculum development.
• Knowledge of data analytics and the ability to interpret usage metrics to inform account strategies.
• Experience collaborating with cross‑functional teams (product, sales, marketing) to drive customer success initiatives.

Skills & Competencies

• Customer‑first mindset with a genuine love for education.
• Strong problem‑solving skills and a methodical approach to troubleshooting.
• High emotional intelligence and patience when guiding users through complex processes.
• Excellent time‑management and organizational abilities.
• Adaptability to a fast‑paced, evolving product roadmap.
• Data‑driven decision making, with the ability to translate metrics into actionable insights.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Regular mentorship from senior leaders in product, sales, and customer success.
• Continuous learning through internal workshops, industry conferences, and online courses.
• Clear pathways to advance into senior Customer Success Manager, Customer Success Lead, or Product Specialist roles.
• Opportunities to contribute to product roadmap discussions, ensuring that customer feedback shapes future releases.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the USA while staying connected to a vibrant, collaborative team. We value:

• Transparency and open communication across all levels.
• Innovation and a willingness to experiment with new ideas.
• Work‑life balance, supported by flexible hours and generous paid time off.
• A commitment to diversity, equity, and inclusion, ensuring that every team member feels heard and valued.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, we offer a competitive compensation package that includes:

• Health, vision, and dental insurance for you and your dependents.
• Flexible paid time off (PTO) to recharge and pursue personal interests.
• 401(k) matching to support your long‑term financial goals.
• Professional development stipend for courses, certifications, or conferences.
• Regular team‑building events and virtual coffee chats to foster community.

How to Apply

If you’re excited to help schools unlock the full potential of AI‑powered literacy instruction and want to make a real difference in students’ lives, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for this role.