Remote Enterprise Core Customer Success Manager – Champion Safety, Efficiency, and Sustainability for Brighthush’s IoT Platform

About Brighthush

Brighthush is a trailblazing technology company that empowers operators worldwide to transform their operations through cutting‑edge Internet of Things (IoT) solutions. Founded in 2015 and headquartered in San Francisco, California, Brighthush has grown to a vibrant team of 1,000‑5,000 employees who are passionate about safety, efficiency, and sustainability. Our platform delivers real‑time visibility, predictive analytics, and actionable insights that help businesses—from field services and utilities to long‑haul transportation and school bus fleets—optimize performance, reduce costs, and protect people and the planet.

At Brighthush, we believe that technology should be built with operators in mind. That means designing intuitive interfaces, delivering reliable data, and providing the support that keeps customers moving forward. If you thrive in a fast‑paced, high‑impact environment and want to help shape the future of industrial IoT, Brighthush is the place for you.

Why This Role Matters

As a Remote Enterprise Core Customer Success Manager, you will be the linchpin between Brighthush’s cutting‑edge platform and our most strategic, high‑value customers. You will partner with executives, product leaders, and field teams to ensure that our customers not only adopt our technology but also realize measurable business value—improved safety, increased operational efficiency, and stronger sustainability metrics. Your influence will shape the customer journey, drive product adoption, and ultimately accelerate Brighthush’s growth in the enterprise market.

Key Responsibilities

• Customer Champion: Serve as the primary advocate for our enterprise customers, ensuring they achieve safety, efficiency, and sustainability goals through Brighthush’s IoT platform.
• Success Planning: Collaborate with customers to develop joint success plans that outline objectives, key performance indicators, and realistic timelines. Identify and remove obstacles that could impede value realization.
• Executive Engagement: Orchestrate executive business reviews with customer decision‑makers and Brighthush leadership, highlighting past successes, aligning on future goals, and reinforcing strategic partnership.
• Workshop Facilitation: Conduct in‑depth workshops to map current operations, uncover pain points, and recommend workflow optimizations that maximize platform ROI.
• Product Evangelist: Master Brighthush’s platform capabilities and translate them into business value for diverse industries such as field services, utilities, long‑haul transportation, and school bus fleets.
• Mentorship: Coach and mentor Customer Success and Support teams, fostering a culture of continuous improvement and high performance.
• Culture Champion: Embody and promote Brighthush’s core principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—across all interactions.

Essential Qualifications

• 4+ years of senior experience in Customer Success, Account Management, or Strategic Consulting, preferably within enterprise SaaS or technology services.
• Proven track record of building trust and communicating effectively with stakeholders at all levels, from C‑suite executives to day‑to‑day users.
• Strong prioritization skills and the ability to manage multiple high‑visibility initiatives simultaneously.
• High emotional intelligence, diplomacy, and poise under pressure when resolving complex customer issues.
• Experience working with or supporting technical products, with a deep understanding of how technology can solve real‑world operational challenges.
• Solutions‑oriented mindset with exceptional problem‑solving capabilities.
• Bachelor’s degree from a four‑year institution.
• Enterprise SaaS experience is highly preferred.
• Demonstrated ability to serve and support large‑scale business solutions for Fortune 500 companies.
• Bias for action, a big‑picture mindset, and insistence on high standards.

Preferred Qualifications

• Experience in the transportation, logistics, utilities, or field services sectors.
• Background in data analytics or IoT product implementation.
• Fluency in multiple languages is a plus.

Core Skills & Competencies

• Strategic Thinking & Execution
• Stakeholder Management & Influence
• Data‑Driven Decision Making
• Workshop & Presentation Facilitation
• Change Management & Adoption
• Conflict Resolution & Negotiation
• Continuous Learning & Adaptability

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is as dynamic as the industry we serve. As a Customer Success Manager, you will:

• Progress to Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Gain exposure to product strategy, sales enablement, and executive leadership.
• Participate in cross‑functional initiatives that shape product roadmap and go‑to‑market strategy.
• Access a robust learning ecosystem, including mentorship programs, leadership workshops, and a generous professional development stipend.

Work Environment & Culture

Brighthush thrives on a culture of collaboration, innovation, and inclusion. Our remote‑first model empowers you to work from anywhere in the USA while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Digital collaboration tools (Slack, Teams, Confluence).
• Quarterly virtual retreats that foster team bonding and strategic alignment.
• Transparent communication channels that keep you informed about company vision and product updates.

We celebrate diversity, encourage curiosity, and reward initiative. Every team member is invited to contribute ideas that shape our products and customer experience.

Compensation & Benefits

While specific figures vary by experience and location, Brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonus/variable pay tied to customer success metrics.
• Equity opportunities for eligible roles.
• Comprehensive health, dental, and vision plans.
• Generous parental leave and family support programs.
• Flexible, employee‑led remote work model.
• Professional development stipend to support certifications, conferences, and learning courses.
• Wellness programs, including mental health resources and virtual fitness classes.

How to Apply

If you are ready to lead enterprise customer success, drive measurable impact, and grow with a forward‑thinking IoT company, we want to hear from you. Submit your application through our careers portal or click the link below to start the process.

Apply to Brighthush Today

Join Brighthush – Where Innovation Meets Impact

At Brighthush, you will not only help customers achieve safer, more efficient, and sustainable operations—you will also shape the future of industrial IoT. Your expertise will drive real‑world change, and your career will flourish in an environment that values growth, collaboration, and purpose. If you are passionate about technology, customer success, and making a difference, Brighthush invites you to apply and become a pivotal part of our journey.