[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Moxe’s Customer Success Manager helps healthcare customers achieve their business goals through the company’s data-exchange products. The role manages customer relationships across implementation, adoption, renewal, and growth, focusing on customer value, satisfaction, retention, and revenue growth.

Responsibilities

• Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value
• Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes
• Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention
• Own the identification of key customer needs as well as renewal and expansion opportunities, translate them to internal tasks, and execute
• Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

Skills

• Healthcare industry domain expertise, including robust knowledge of at least one of the following: value-based care, electronic medical records, quality programs, health information management, and/or insurance markets (Commercial, Medicare and/or Medicaid)
• High degree of proficiency in CRM and modern SaaS CS tools
• Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements
• Excellent verbal and written communication skills
• Excellent time management and ability to prioritize
• Bachelors degree required
• 3+ years of Customer Success Management/Account Management experience managing delivery of technology/software solutions in a healthcare setting
• Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude
• Healthcare related field preferred
• Previous SaaS experience strongly preferred

Company Overview