Remote Insurance Customer Service Representative – Unlicensed – Life‑Cycle Support Specialist – 100% Work From Home

About brighthush and the Future of Insurance Support

At brighthush, we’re redefining how people protect what matters most. As a global leader in tech‑enabled business services, brighthush has been at the forefront of transforming contact center operations for brands worldwide since 2002. Our mission is simple: empower customers with clear, compassionate, and personalized insurance guidance—no matter where they are. By combining cutting‑edge AI, data analytics, and a human‑centric approach, we help clients navigate the complex world of life, health, and property coverage with confidence.

Now, we’re expanding our remote team and inviting you to join us as a Remote Insurance Customer Service Representative – Unlicensed. This role is a full‑cycle, customer‑centric position that places you at the heart of our service delivery. You’ll help customers understand their coverage options, resolve issues, and make informed decisions—all from the comfort of your own home.

Why brighthush is the Right Choice for Your Career

• Remote‑First Culture: Work from anywhere in the USA with a flexible schedule that respects your life outside of work.
• Growth‑Focused Environment: We prioritize internal promotion and provide continuous learning opportunities.
• Competitive Compensation: Earn a base salary plus performance bonuses, and enjoy a comprehensive benefits package.
• Inclusive & Collaborative Team: Join a diverse group of professionals who value empathy, innovation, and teamwork.
• Impactful Work: Every interaction you have directly improves customers’ financial security and peace of mind.

Key Responsibilities

As a Remote Insurance Customer Service Representative, you will be the first line of support for our customers. Your day-to-day tasks will include:

• Handling inbound and outbound calls, chats, and emails with professionalism and courtesy.
• Using our knowledge base and training modules to answer questions, recommend suitable products, and guide customers through the purchasing process.
• Listening actively to understand customer needs, concerns, and goals.
• Researching internal systems to locate missing information and coordinating with cross‑functional teams to resolve complex issues.
• Managing account updates, policy changes, and order processing using our proprietary CRM and billing platforms.
• Accurately documenting all interactions and transactions in the appropriate systems to maintain compliance and data integrity.
• Following scripts, policies, and procedures to ensure consistent, high‑quality service.
• Safeguarding confidential and personal information in accordance with regulatory requirements.
• Escalating unresolved issues to supervisors or specialized teams when necessary.
• Participating in regular training sessions, team meetings, and knowledge‑sharing workshops.
• Adhering to attendance and scheduling guidelines to maintain operational reliability.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skills, and personal attributes that align with our customer‑first philosophy.

• Minimum of 18 years of age and a high school diploma or equivalent.
• At least one year of experience in a contact center environment—customer service, technical support, inside sales, back‑office, chat, or administrative support.
• Strong written and verbal communication skills, with the ability to articulate complex information clearly.
• Typing speed of 20+ words per minute with high accuracy.
• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and familiarity with Windows operating systems.
• Demonstrated ability to troubleshoot, evaluate, and resolve customer issues efficiently.
• Conflict resolution, problem‑solving, and negotiation aptitude.
• Customer‑service orientation: empathetic, responsive, patient, and conscientious.
• Excellent organizational skills and the capacity to multi‑task in a fast‑paced environment.
• Strong teamwork and collaboration skills, with a focus on building relationships with colleagues and customers.
• Authorized to work in the United States.
• Experience with state or federal work environments is a plus.

Preferred Qualifications

While not mandatory, the following will give you a competitive edge:

• Experience in the insurance industry or with financial products.
• Knowledge of regulatory compliance related to insurance and data privacy.
• Familiarity with CRM and ticketing systems such as Salesforce, Zendesk, or similar platforms.
• Previous remote work experience and self‑management skills.
• Multilingual abilities to serve a diverse customer base.

Skills & Competencies for Success

• Customer Empathy: Understanding and addressing the emotional and practical needs of clients.
• Analytical Thinking: Quickly assessing information, identifying root causes, and proposing solutions.
• Adaptability: Thriving in a dynamic environment where processes and products evolve.
• Time Management: Prioritizing tasks to meet performance metrics without sacrificing quality.
• Tech Savvy: Comfortable navigating multiple digital tools and learning new systems rapidly.
• Team Collaboration: Working seamlessly with cross‑functional teams to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve alongside your passions. As a Remote Insurance Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from senior agents and managers who provide guidance and career advice.
• Internal promotion pathways to roles such as Senior Agent, Team Lead, Operations Analyst, or Product Specialist.
• Cross‑departmental projects that expose you to new facets of the business.
• Annual performance reviews with clear metrics and growth plans.
• Access to industry conferences, webinars, and certification courses at no cost.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Flexible work hours that accommodate your personal schedule.
• Regular virtual team huddles, social events, and wellness initiatives.
• A casual dress code that encourages comfort and authenticity.
• Open communication channels—Slack, Teams, and weekly all‑hands meetings.
• A culture that celebrates wins, learns from challenges, and values diverse perspectives.

Compensation, Perks, and Benefits

While specific figures may vary by location, we offer a competitive package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based bonuses and incentive programs.
• Paid time off (PTO) and paid holidays.
• Comprehensive medical, dental, and vision coverage after 60 days of employment; access to MEC plans after 30 days.
• Retirement savings plans (401(k) or equivalent) with company matching where available.
• Short‑term disability coverage.
• Life insurance and accident/critical illness options.
• Participation in daily, weekly, and monthly contests offering cash bonuses, electronics, vacations, and even cars.
• Paid training and professional development resources.
• Team‑oriented culture that fosters collaboration and engagement.

How to Apply

Ready to make a difference from the comfort of your own home? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique skills and passion for customer service can help us continue to lead the industry in innovative, people‑centric solutions.