Remote Position
[Remote] Customer Success Manager, Federal
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Censys is hiring a Customer Success Manager, Federal to support, enable, and grow its federal customers. The role manages post-sales customer lifecycles and works cross-functionally to drive adoption, renewals, expansion, and customer success.
Responsibilities
- Manage customer life cycles through onboarding, adoption, enablement, renewal, and expansion
- Onboarding - Lead the post-sale engagements, including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings with your Customer Success Engineer
- Adoption - Drive customer adoption by understanding customer use cases and values, articulating our value proposition and product offerings, and delivering Executive Business Reviews, Success plans, etc
- Enablement - Educate customers on new features, platform workflows, Beta Programs, Design Partnerships, and User Testing
- Renewal - Proactively monitor customer health, understand the customer’s renewal process, prepare quotes for customers or partners, and mitigate churn risks
- Expansion - Guide strategic discussions with customer stakeholders, identify CSQLs (expansion opportunities) with Sales, and facilitate customer references or case studies
- Collaborate closely with internal Customer Solution Engineering, R&D, Sales, Marketing, and Executive teams to deliver on client goals and needs
- Maintain accurate and up-to-date records of activities and notes (Catalyst, Salesforce)
- Other duties as assigned
Benefits
- Equity
- Health, dental & vision coverage
- Retirement with company contribution
- Parental leave
- Mental health & wellness benefits
- Flexible PTO
- Professional development stipend
- Sales incentive pay for most sales roles
- Annual bonus plan for eligible non-sales roles
- Remote employment across the continental US
Company Overview