[Remote] Customer Success Manager - West

Note: The job is a remote job and is open to candidates in USA. Aidoc develops AI solutions that help clinicians identify diseases in medical images. The Customer Success Manager champions customer outcomes by managing relationships, coordinating with internal teams, supporting onboarding and product improvements, and demonstrating the value of Aidoc’s solutions through data and research.

Responsibilities

• Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers:
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
• Lead discussions with our customers (top physicians in prestige medical centers)
• Understand each customer’s pain points and their workflow and enhance the value of AI in their departments
• Define the next steps and work on “making things happen” with our R&D teams
• Serve as the liaison between our customers and internal teams:
• Work with the technical team to ensure smooth onboarding of new customers
• Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective
• Have a deep understanding of our solutions, their expected performance, and the user interface
• Drive value demonstration of our solution for our customers:
• Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers
• Initiate and help execute research initiatives

Skills

• BSc in science, engineering, or any quantitative field
• 4+ years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles
• Experience in stakeholder management, building relationships and leading customers to success
• Ability to multitask, problem solve, and work cross-functionally in a dynamic environment
• Critical thinker with a good analytical approach and data-driven decision-making process
• Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment
• Excellent verbal and written communication skills (in English)
• Preferably MSc
• Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage
• Experience with data analytics is an advantage
• Previous work with medical imaging and radiologists is an advantage
• Research experience is an advantage
• Preferably at executive level

Benefits

• A range of medical, dental and vision benefits
• Stock options for all full-time employees
• Flexible time off without vacation accrual limits, coordinating with your manager and team to ensure business continuity and project goals are met
• A 401(k) plan with company match
• Life insurance
• Long- and short-term disability
• The opportunity to directly improve medical care and impact patient outcomes
• Remote-first workplace

Company Overview