Remote Customer Success Specialist – Clean Energy Compliance & Platform Adoption Expert at brighthush

About brighthush

brighthush is a trailblazing technology company that empowers clean‑energy developers, contractors, and project owners with AI‑driven compliance automation. Founded in 2023, we have rapidly grown into a vibrant, high‑impact team of 11‑50 professionals headquartered in New York City, while operating a fully remote, globally‑connected workforce. Our mission is simple yet ambitious: to make clean‑energy projects faster, safer, and more compliant by turning complex federal regulations into intuitive, actionable workflows.

As the United States accelerates its transition to renewable energy, the Inflation Reduction Act (IRA) and the Public‑Works Administration (PWA) are reshaping the regulatory landscape. brighthush’s platform sits at the intersection of technology and policy, delivering real‑time compliance checks, automated documentation, and data‑driven insights that help our clients win grants, secure financing, and stay ahead of audit requirements.

Why Join brighthush?

• Remote‑First Culture – Work from anywhere in the USA with flexible hours that respect your work‑life balance.
• Equity & Growth – As a key member of our early‑stage team, you’ll receive equity that grows with the company’s success.
• Impactful Work – Your contributions will directly influence the clean‑energy sector, helping projects reduce emissions and create jobs.
• Learning & Development – Access to industry conferences, certification programs, and internal knowledge‑sharing sessions.
• Collaborative Environment – Work closely with Product, Engineering, and Data Science teams to shape product roadmaps.

Role Overview

As a Remote Customer Success Specialist at brighthush, you will be the frontline advocate for our clients, ensuring they achieve maximum value from our AI‑powered compliance platform. You will partner with the Customer Success Manager to deliver exceptional service, guide users through IRA and PWA compliance workflows, and champion continuous improvement through customer feedback loops.

Key Responsibilities

• Assist the Customer Success Manager in executing day‑to‑day activities, including onboarding, training, and account health monitoring.
• Provide tailored customer support focused on IRA/PWA compliance, addressing inquiries about prevailing wage, apprenticeship tracking, and documentation requirements.
• Act as the primary point of contact for user questions, issues, and feedback, ensuring timely resolution and follow‑up.
• Build and nurture strong relationships with customers, proactively identifying opportunities to increase platform adoption and value.
• Collaborate with Product and Engineering teams to relay customer insights, influence feature development, and prioritize backlog items.
• Contribute to the creation and maintenance of support content, best‑practice guides, and compliance resources using tools such as Loom, Notion, and our internal knowledge base.
• Monitor usage data and analytics to detect adoption trends, flag potential risks, and recommend proactive actions.
• Provide compliance support around prevailing wage, apprenticeship tracking, and documentation requirements, translating complex regulations into clear, actionable guidance.

Essential Qualifications

• 0–2 years of experience in Customer Success, Account Management, or SaaS implementation (start‑up or enterprise).
• Exceptional written and verbal communication skills, with the ability to explain technical and regulatory concepts to non‑technical stakeholders.
• Strong problem‑solving mindset and a customer‑centric attitude.
• Experience or familiarity with federal labor compliance, IRA/PWA rules, or the clean‑energy sector is a strong plus.
• Proficiency with SaaS platforms, collaboration tools (Loom, Notion, Slack), and CRM systems.

Preferred Qualifications

• Background in construction, infrastructure, or energy project management.
• Experience working with compliance or regulatory technology solutions.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) to interpret usage metrics.
• Previous remote work experience in a high‑growth, cross‑functional environment.

Skills & Competencies

• Customer‑first mindset with a passion for delivering measurable outcomes.
• Analytical thinking: ability to interpret data, identify trends, and recommend actionable improvements.
• Project management: juggling multiple priorities while maintaining high quality.
• Adaptability: thriving in a fast‑moving, evolving product landscape.
• Collaboration: working seamlessly with Product, Engineering, and Marketing teams.
• Technical literacy: comfortable learning new software and troubleshooting user issues.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Customer Success Specialist, you will:

• Progress to a Senior Customer Success Manager role, overseeing a portfolio of high‑value accounts.
• Transition into Product Management or Customer Experience leadership, leveraging your deep customer insights.
• Participate in cross‑functional initiatives that influence product strategy, market positioning, and regulatory compliance frameworks.
• Access continuous learning resources, including industry certifications, mentorship programs, and internal workshops.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and empowerment. Our remote team enjoys:

• Weekly “All‑Hands” meetings to share updates, celebrate wins, and align on company vision.
• Monthly hackathons and knowledge‑sharing sessions where employees present new ideas or industry trends.
• A culture of psychological safety, where every voice is heard and every idea is considered.
• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team‑building activities, from trivia nights to wellness challenges.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote Customer Success roles in the USA.
• Equity options that vest over a four‑year period, aligning your success with the company’s growth.
• Health, dental, and vision insurance for you and your dependents.
• Paid time off (PTO) and flexible sick leave policies.
• Professional development stipend for courses, certifications, or conferences.
• Annual performance bonuses tied to company and individual metrics.

How to Apply

If you are passionate about clean energy, compliance technology, and delivering outstanding customer experiences, we would love to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of sustainable infrastructure at brighthush.

Ready to make an impact? Apply now and join a team that’s redefining the clean‑energy compliance landscape.