Remote Customer Support Agent – Flexible Part‑Time Role in Hertfordshire with Unlimited Commission at brighthush

About brighthush

brighthush is a trailblazer in the sports, leisure and lifestyle awards sector, boasting a legacy of over four decades in delivering premium trophies, medals and recognition products across the United Kingdom. With a catalog of more than 15,000 award designs, we combine cutting‑edge e‑commerce technology with a deep‑rooted passion for celebrating sporting excellence. Our mission is simple: to provide every league, club, team, and corporate client with an unrivalled selection of awards, impeccable customer service, and exceptional value for money—all delivered through a seamless online experience and supported by local customer champions in every region of the country.

Why Join brighthush?

At brighthush, we believe that success is a partnership. We empower our team members to grow, learn, and thrive in a dynamic, supportive environment that values innovation, integrity, and a customer‑first mindset. As a Remote Customer Support Agent, you’ll be at the forefront of our customer journey, helping to shape the experience of thousands of sports enthusiasts and organizations while enjoying the flexibility of working from home on your own schedule.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the UK, leveraging digital tools and social media to build a robust pipeline of prospects.
• Territory Management: Own a defined geographic area, ensuring consistent coverage, follow‑up, and relationship building with local clubs, schools, and corporate partners.
• Customer Journey Support: Guide customers from initial inquiry through to order placement, customization, and post‑purchase follow‑up, ensuring a smooth and satisfying experience.
• Market Intelligence: Act as brighthush’s eyes and ears on the ground—reporting trends, competitor activity, and customer feedback to inform product development and marketing strategies.
• Value‑Based Selling: Communicate the unique benefits of our award portfolio, emphasizing quality, speed of delivery, and personalized service to close sales and exceed targets.
• Performance Management: Track key metrics (calls, conversions, revenue) and use data to refine tactics, ensuring you consistently surpass your commission targets.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or a related field is a plus.
• Proven experience in customer service, sales, or a related role—no prior sales experience required, but a track record of meeting or exceeding targets is highly valued.
• Strong communication skills, both written and verbal, with the ability to build rapport quickly.
• Comfortable with technology: adept at using CRM systems, email marketing tools, and basic data entry.
• Self‑motivated, organized, and disciplined—capable of managing your own schedule and meeting deadlines in a remote setting.
• Passion for sports, leisure, or community activities—an interest in the industry will help you connect with clients on a deeper level.

Preferred Qualifications

• Experience in a commission‑based sales role or a background in the awards, event, or sports retail industry.
• Knowledge of CRM platforms such as HubSpot, Salesforce, or Zoho.
• Fluency in multiple languages (e.g., English and Spanish) to serve a diverse client base.
• Previous experience working remotely, with a proven ability to stay productive and engaged outside a traditional office.

Key Skills & Competencies

• Customer‑centric mindset with a genuine desire to help others succeed.
• Excellent problem‑solving skills and the ability to think on your feet.
• Strong negotiation and closing techniques, coupled with a consultative sales approach.
• Adaptability to changing priorities and a fast‑paced environment.
• Proficiency in Microsoft Office Suite, Google Workspace, and basic spreadsheet analysis.
• Time‑management skills: balancing multiple tasks while maintaining high quality.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Remote Customer Support Agent, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior sales leaders who share insights and strategies for career advancement.
• Regular performance reviews and goal‑setting sessions to help you map out a clear career path—whether that’s moving into senior sales, account management, or a leadership role within the organization.
• Opportunities to attend industry conferences, webinars, and networking events—both virtual and in‑person—to broaden your expertise and professional network.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, innovation, and community. Even though this role is remote, you’ll be part of a vibrant team that:

• Communicates regularly through virtual stand‑ups, team chats, and monthly all‑hands meetings.
• Celebrates wins—both big and small—through shout‑outs, virtual high‑fives, and quarterly recognition programs.
• Values work‑life balance, offering flexible hours so you can work during your most productive times.
• Encourages continuous learning, with a library of resources, e‑learning courses, and access to industry publications.
• Supports a healthy, inclusive workplace where diverse perspectives are welcomed and celebrated.

Compensation, Perks & Benefits

This is a commission‑only role, offering the potential to earn between £5,000 and £20,000 per year—depending on your performance and the volume of retained business. Key benefits include:

• Uncapped Commission: Your earnings grow directly with your effort and success.
• Commission paid on retained business, ensuring you benefit from repeat sales.
• No prior sales experience required—brighthush provides full training and support.
• Work from home—no commute, no office overheads.
• Cloud‑based software and tools that let you work from anywhere, at any time.
• Extra bonus schemes after six months of consistent performance.
• Access to a comprehensive benefits package (health, dental, vision, and retirement plans) once you meet the tenure and performance criteria.
• Employee discounts on brighthush products and partner services.

How to Apply

If you’re a motivated, customer‑focused individual looking to build a rewarding career in the sports awards industry, we want to hear from you. Submit your application through our online portal, and let’s explore how you can contribute to brighthush’s continued success while enjoying the flexibility of a remote, commission‑based role.

Join brighthush Today

At brighthush, we’re more than just a company—we’re a community of passionate individuals dedicated to celebrating excellence. Your expertise, enthusiasm, and commitment to outstanding customer service will help us continue to inspire teams, clubs, and organizations across the UK. Take the next step in your career and become part of a brand that values innovation, integrity, and the joy of achievement.