[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. GigUp is hiring a Customer Support Specialist to help customers understand processes, troubleshoot common issues, and identify useful next steps. The role focuses on accurate case notes, courteous communication, and practical solutions to routine problems.

Responsibilities

• Log customer concerns and update support tickets with accurate notes
• Follow up with customers on cases awaiting additional information
• Coordinate with colleagues to clarify product or account details
• Flag repeated problems that may require improvements to help material
• Confirm relevant account or order details before discussing sensitive information
• Troubleshoot routine issues using documented steps and available resources
• Provide clear status updates when resolution takes additional time

Skills

• Comfort navigating web-based support tools and account systems
• Accurate note taking and organization of open requests
• Ability to investigate routine issues systematically
• Willingness to learn product information and support procedures
• Applicants must be authorized to work in the United States
• Previous customer-facing work is helpful

Benefits

• Remote within the United States

Company Overview