Remote Customer Support Specialist – Bilingual Hungarian & English – Sofia, Bulgaria – Join brighthush

About brighthush

brighthush is a global pioneer in customer experience (CX) solutions, empowering more than 170,000 associates worldwide to deliver unforgettable interactions for over 750 leading digital‑first brands. Our mission is simple: to transform every customer touchpoint into a memorable moment that drives loyalty, growth, and brand advocacy. With a presence in 32 languages and a culture that thrives on innovation, collaboration, and continuous learning, brighthush is the partner of choice for companies that want to elevate their customer service to the next level.

Our Sofia office, located in the heart of the city, is a vibrant hub of creativity and technology. Over 800 talented professionals work side‑by‑side, sharing ideas, experimenting with new tools, and building solutions that set industry standards. If you’re looking for a role that blends cutting‑edge technology, a global mindset, and a supportive team environment, brighthush is the place to be.

Your Role: Remote Customer Support Specialist (Bilingual Hungarian & English)

As a Remote Customer Support Specialist at brighthush, you will be the frontline ambassador for our clients’ brands, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. Your responsibilities will span phone, email, and chat support, requiring you to think on your feet, navigate multiple systems, and collaborate with cross‑functional teams—all while maintaining the highest standards of quality and productivity.

Key Responsibilities

• Multi‑Channel Support: Respond to and resolve a wide variety of consumer queries via phone calls, emails, and live chat, ensuring a consistent and positive experience across all channels.
• Problem Solving & Decision Making: Take ownership of complex situations, analyze issues quickly, and make informed decisions that lead to timely resolutions.
• Product & Service Expertise: Provide customers with accurate, up‑to‑date information about our clients’ products and services, positioning yourself as a trusted advisor.
• Escalation Management: Identify when a case requires escalation, follow predefined escalation paths, and collaborate with senior teams to ensure a seamless handover.
• Data Accuracy: Navigate multiple CRM and support systems simultaneously, updating e‑records promptly and accurately to maintain data integrity.
• Team Collaboration: Proactively support colleagues, share best practices, and contribute to a culture of continuous improvement.
• Performance Excellence: Meet or exceed key performance indicators (KPIs) such as first‑contact resolution, average handling time, and customer satisfaction scores.

What We’re Looking For

We value talent that brings a blend of technical acumen, linguistic proficiency, and a passion for customer service. Below are the essential and preferred qualifications that will help you thrive in this role.

Essential Qualifications

• Fluent spoken Hungarian (C1 level) and good spoken English (B2 or higher).
• Strong written communication skills in both languages.
• Proven track record of excellent attendance and time‑keeping.
• Basic computer literacy: comfortable using multiple software applications, spreadsheets, and CRM systems.
• Adaptability: ability to quickly learn new products, processes, and technologies.

Preferred Qualifications

• Experience in a contact center or customer‑facing role, preferably in a high‑volume environment.
• Technical background or exposure to troubleshooting software/hardware issues.
• Experience with ticketing systems such as Zendesk, Freshdesk, or similar platforms.
• Knowledge of customer experience metrics and continuous improvement methodologies.
• Previous remote work experience and self‑management skills.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Hungarian and English.
• Problem Solving: Analytical mindset with the ability to diagnose issues and propose effective solutions.
• Time Management: Prioritize tasks, manage multiple concurrent tickets, and meet strict deadlines.
• Team Player: Collaborative spirit, willingness to share knowledge, and support peers.
• Tech Savvy: Comfortable learning new software, navigating databases, and troubleshooting basic technical problems.
• Customer‑Centric: Passion for delivering exceptional service and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. When you join our team, you’ll gain access to:

• Structured onboarding and continuous training programs that cover product knowledge, customer service best practices, and industry trends.
• Mentorship from experienced CX leaders who will guide you through your career path.
• Internal mobility options that allow you to explore roles in product support, quality assurance, or even managerial tracks.
• Global exposure: collaborate with colleagues from 32 languages and cultures, expanding your network and perspective.
• Certification opportunities in customer experience, project management, or technical support.

Work Environment & Company Culture

brighthush fosters a culture that values innovation, inclusivity, and work‑life balance. Even though this role is remote, you’ll feel part of a close‑knit community through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Regular virtual coffee breaks and informal chat rooms.
• Annual company retreats and team‑building events.
• Open communication channels with leadership and transparent decision‑making.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks & Benefits

While the exact remuneration will be tailored to your experience and qualifications, you can expect a competitive salary that reflects the value you bring to our clients. In addition to base pay, brighthush offers:

• Comprehensive health insurance package, including dental and vision coverage.
• Flexible spending accounts for wellness and personal expenses.
• Annual performance bonuses and incentive programs.
• Gym membership discounts and wellness stipends.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, conferences, and certifications.
• Employee referral bonuses and recognition rewards.

Why brighthush?

Choosing brighthush means joining a forward‑thinking organization that places people at the heart of everything we do. You’ll work with cutting‑edge technology, collaborate with global teams, and have the opportunity to shape the future of customer experience. Whether you’re a seasoned support professional or a recent graduate eager to learn, brighthush offers a platform where your voice matters and your growth is accelerated.

Ready to Make an Impact?

If you’re a bilingual Hungarian & English speaker with a passion for customer service, a knack for problem solving, and a desire to work in a dynamic, remote environment, we want to hear from you. Apply today and become part of brighthush’s mission to create unforgettable customer journeys worldwide.

To apply, click the link below and submit your resume and cover letter. We look forward to welcoming you to the brighthush family!