Customer Success Manager – Digital Marketing & Growth Partner for Skilled Trades & Home Services

About brighthush

brighthush is a forward‑thinking talent‑placement and consulting powerhouse that bridges the gap between exceptional professionals and high‑growth opportunities across the globe. With a focus on the most dynamic sectors—SaaS, MarTech, FinTech, EdTech, and now the booming skilled trades and home services market—brighthush empowers businesses to scale, innovate, and thrive in a rapidly evolving digital landscape.

Why Join brighthush?

At brighthush, we don’t just place talent; we create lasting partnerships that drive measurable impact. Our clients are fast‑moving startups, award‑winning digital agencies, and industry‑leading platforms that demand excellence. By joining our team, you’ll become part of a culture that celebrates creativity, values data‑driven decisions, and rewards proactive problem‑solving. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a platform for growth, learning, and real‑world influence.

Role Overview

We are seeking a high‑energy, strategically‑mindful Customer Success Manager – Digital Marketing to serve as the linchpin between ambitious blue‑collar business owners and our expert delivery team. In this role, you will be more than a project manager—you will be a trusted advisor, a marketing consultant, and a catalyst for growth. You will own a “pod” of client accounts, ensuring every SEO campaign, lead‑gen strategy, and web build ships on time and delivers measurable ROI. If you thrive on taking ownership, solving complex problems before they arise, and identifying new ways to help small businesses grow, this is your opportunity to make a massive impact in a fast‑paced agency environment.

Key Responsibilities

• Pod Ownership: Manage the day‑to‑day success and retention of a dedicated portfolio of clients, ensuring each account receives personalized attention and strategic guidance.
• Client Translation: Act as the primary bridge between clients and the delivery team, translating business goals into clear, actionable briefs for specialists.
• Onboarding & Relationship Management: Lead a smooth, confidence‑building onboarding process for new clients and maintain proactive, responsive communication as their main point of contact.
• Project Oversight: Manage timelines and workflows within ClickUp to ensure all work meets high quality standards and is delivered on schedule.
• Marketing Consultancy: Advise clients across the full digital spectrum, including SEO, Google & Meta Ads, web design, social media, and branding.
• Growth & Reporting: Analyze performance data to track wins, report results in plain language, and identify upsell opportunities that align with client growth goals.
• Strategic Insight: Provide data‑driven recommendations that help clients scale their operations and dominate regional markets.
• Team Collaboration: Work closely with creative, technical, and analytics teams to ensure seamless delivery and continuous improvement.

Essential Qualifications

• Agency Experience: 2+ years in account management, project management, or client success within a marketing agency environment.
• Digital Marketing Fluency: Strong working knowledge of SEO, paid lead generation (Google & Meta), web design, and social media management.
• Tool Proficiency: Advanced hands‑on experience with ClickUp for project management and CRM tools for client tracking.
• Communication Mastery: Fluent, native‑level spoken and written English with the ability to lead confident, high‑stakes video calls with North American business owners.
• Consultative Instincts: Ability to look past a task list and identify what will actually move the needle for a client’s bottom line.
• Organizational Excellence: Naturally organized with the ability to juggle multiple accounts, deadlines, and shifting priorities without losing focus.

Preferred Qualifications & Nice‑to‑Haves

• Industry Context: Prior experience working with or for the trades / blue‑collar industries.
• Technical Depth: Advanced, deep‑dive understanding of SEO algorithms or Meta Ad architecture.
• Sales Background: Previous experience in sales or business development to help facilitate account expansion.
• Data Analytics: Proficiency in Google Analytics, Search Console, and other performance tracking tools.
• Leadership Experience: Experience leading cross‑functional teams or managing junior staff.

Skills & Competencies

• Strategic Thinking & Execution
• Client Relationship Management
• Project Management & Workflow Optimization
• Data Analysis & Insight Generation
• Digital Marketing Strategy (SEO, Paid Media, CRO)
• Excellent Written & Verbal Communication
• Problem‑Solving & Decision Making
• Adaptability & Resilience in Fast‑Paced Environments

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career advancement. As a Customer Success Manager, you will:

• Progress to Senior Manager or Director roles within the Customer Success or Digital Marketing divisions.
• Gain exposure to a diverse portfolio of high‑growth clients across multiple industries.
• Participate in internal training programs covering advanced SEO, paid media, and analytics.
• Collaborate with senior leaders to shape strategy and influence company direction.
• Attend industry conferences, webinars, and workshops to stay ahead of digital marketing trends.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and innovation. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly team stand‑ups and monthly all‑hands meetings.
• Dedicated Slack channels for real‑time collaboration.
• Access to a shared knowledge base and internal learning portal.
• Regular feedback loops and performance reviews that focus on growth.
• A supportive community of high‑performing professionals who celebrate each other’s successes.

Compensation, Perks & Benefits

While specific salary ranges vary by client and candidate preference, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Fully remote work environment with flexible hours.
• Health, dental, and vision insurance options.
• Generous paid time off and holiday schedule.
• Professional development budget and access to industry certifications.
• Equity or profit‑sharing opportunities in select client projects.
• Monthly wellness stipend and mental health resources.

How to Apply

If you’re ready to take the next step in your career and help skilled trades and home services businesses dominate their markets, we want to hear from you. Submit your application through our portal and let’s start a conversation about how you can make a lasting impact at brighthush.

We look forward to exploring the possibilities together!