Strategic Customer Success Manager – OEM Partnerships (EMEA) – Driving Long‑Term Growth & Retention in High‑Precision Optical Solutions

About brighthush

brighthush is a global leader in high‑precision optical technologies, headquartered in Tokyo, Japan, with a vibrant presence across 57 locations worldwide. With a dedicated team of over 4,500 professionals, brighthush delivers cutting‑edge microscope systems, objective lenses, and integrated optical components that power clinical diagnostics, life‑sciences research, semiconductor manufacturing, space biology, and industrial instrumentation. Our reputation for unparalleled optical quality has earned us the trust of OEM partners who choose to embed our components into their next‑generation instruments rather than develop them in‑house.

In the heart of Europe, brighthush Europe operates from Hamburg, Germany, employing around 770 experts across 16 countries. We are now expanding our footprint in the EMEA region and are looking for a visionary Customer Success Manager to shape the future of our OEM relationships across the continent.

Why This Role Matters

Unlike traditional inside‑sales or administrative support roles, this position is strategic, high‑visibility, and long‑term. OEM accounts at brighthush span 5 to 20+ years, and the success of these partnerships directly influences our market leadership and revenue growth. As the dedicated Customer Success Manager for the EMEA region, you will own a portfolio of dozens of recurring OEM accounts, ensuring their continued satisfaction, loyalty, and expansion.

Because this is a brand‑new role for the EMEA region, you will not simply follow a pre‑existing playbook. You will have the autonomy, strategic input, and ownership to build and shape how brighthush engages, supports, and retains its OEM customer base for the long term.

Key Responsibilities

• Account Ownership & Retention: Serve as the primary commercial contact for established EMEA OEM accounts. Maintain regular touchpoints with customer purchasing, operations, and technical teams to ensure on‑time delivery, fast problem resolution, and high retention.
• Proactive Commercial Growth: Go beyond reactive order processing. Track purchasing patterns, identify incremental expansion opportunities, manage quote‑to‑order conversions, and support contract execution.
• Co‑Pilot Strategic Growth: Partner closely with regional Strategic Account Managers who focus on new business development. Handle commercial continuity so they can drive new design‑ins, and seamlessly transition wins into long‑term accounts.
• Global & Cross‑Functional Coordination: Collaborate daily with local Customer Support (Prague), Applications Engineering, Supply Chain, and Operations to ensure seamless fulfillment and quick resolution of customer issues.
• Pipeline & CRM Management: Maintain accurate forecasting, customer data, and sales activity tracking within CRM to support global business planning.
• Periodic Customer Engagement: Connect with clients primarily via phone/video, supplemented by periodic face‑to‑face visits, trade shows, and internal team meetings across Europe (approx. once every two months).

Essential Qualifications

• Experience: 3 to 7 years in inside sales, account management, or technical customer success within a B2B environment—ideally in scientific instrumentation, OEM, optics, semiconductors, or life sciences.
• Mindset & Ownership: High self‑management, independence, and internal drive. You operate well above a basic administrative level—combining tactical execution with high‑level vision and process design.
• Language Skills:
  • English – Business fluency required.
  • German – Strong written and spoken proficiency required (a major segment of regional accounts is based in Germany).
  • French – Highly desirable / big advantage.
• Technical & System Savvy: Comfortable interacting with CRM/ERP tools and navigating technical product discussions with both engineering and commercial stakeholders.
• Education: Bachelor’s degree in Business, Engineering, Life Sciences, Physics, or a related discipline preferred.
• Location: EU based, being based in Prague, Czechia, is a plus.

Preferred Qualifications

• Experience in the high‑precision optics or microscope industry.
• Track record of driving account growth and renewal in a complex B2B environment.
• Strong analytical skills with the ability to translate data into actionable insights.
• Fluency in additional European languages (e.g., Spanish, Italian, Dutch) is a bonus.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture and align account strategies with brighthush’s long‑term goals.
• Relationship Building: Proven track record of building trust and rapport with senior stakeholders across multiple functions.
• Problem‑Solving: Strong analytical mindset to diagnose issues quickly and propose effective solutions.
• Communication: Excellent written and verbal communication skills in English and German; ability to translate technical concepts into business value.
• Project Management: Ability to manage multiple initiatives simultaneously, prioritize tasks, and meet deadlines.
• Customer‑Centricity: Passion for delivering exceptional customer experiences and turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As the first Customer Success Manager for the EMEA region, you will:

• Lead the development of the Customer Success framework for OEM partners, setting industry standards.
• Collaborate with senior leaders across Japan, the US, China, and Europe, gaining exposure to global strategy and operations.
• Participate in cross‑functional projects that influence product development, supply chain optimization, and market expansion.
• Access continuous learning resources, including technical training on optical technologies, sales methodology workshops, and leadership development programs.
• Earn recognition and rewards for driving measurable growth and customer satisfaction.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusion. You will work in a dynamic, fast‑paced environment where ideas are valued and execution is rewarded. Key cultural highlights include:

• Global Team Collaboration: Work closely with colleagues from Japan, the US, China, and across Europe, sharing best practices and insights.
• Remote‑First Flexibility: Enjoy a flexible work structure that supports work‑life balance while maintaining strong team cohesion.
• Innovation‑Driven: Contribute to cutting‑edge optical solutions that push the boundaries of science and technology.
• Diversity & Inclusion: A workplace that celebrates diverse perspectives and promotes equal opportunities.
• Continuous Feedback: Regular performance reviews and coaching sessions to help you grow.

Compensation, Perks & Benefits

While specific figures are tailored to the candidate’s experience and the local market, brighthush offers a competitive compensation package that includes:

• Base salary aligned with industry standards for the EMEA region.
• Performance‑based bonus structure tied to account growth, retention, and customer satisfaction metrics.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Flexible working hours and remote work options across Europe.
• Professional development budget for courses, certifications, and conferences.
• Employee stock‑option plan to share in brighthush’s long‑term success.
• Team‑building events, annual retreats, and social initiatives to foster camaraderie.

Ready to Shape the Future of Optical Partnerships?

If you are a strategic thinker with a passion for customer success, a deep understanding of B2B OEM relationships, and a desire to build something from the ground up, brighthush invites you to join our mission. This is your chance to influence how we engage with our most valuable partners, drive growth, and set new industry standards.

Apply today and become a pivotal part of brighthush’s journey to redefine excellence in optical technology.

How to Apply

Submit your resume and a cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can help us elevate our OEM partnerships across EMEA.