Remote Customer Support Specialist – CPC Processing & Medical Records Management – Full‑Time

About brighthush and the Future of Health Data

brighthush is a trailblazing data platform company that stands at the forefront of health data exchange. Our mission is simple yet transformative: to empower every healthcare decision with the right data, at the right time, in the right format. By harnessing the largest, most diverse health data network in the United States, we make data secure, accessible, and actionable for clinicians, researchers, insurers, and policymakers alike. When you join brighthush, you become part of a high‑performing, values‑driven team that tackles some of the most complex challenges in healthcare through technology‑forward solutions.

Why Join brighthush?

At brighthush, we celebrate diversity in experience, education, and perspective. Our culture is built on collaboration, continuous learning, and a relentless focus on patient outcomes. We offer a fully remote, high‑volume call center environment that rewards dedication, precision, and empathy. Whether you’re a seasoned customer support professional or a recent graduate eager to launch your career, brighthush provides the tools, training, and mentorship you need to thrive.

Key Responsibilities

• Handle inbound calls from patients, insurance companies, and attorneys regarding medical record requests and status updates.
• Process and document medical record requests accurately across multiple internal platforms, utilizing dual‑monitor setups for efficiency.
• Maintain meticulous records of all interactions, ensuring compliance with HIPAA and other regulatory standards.
• Collaborate with cross‑functional teams—including data engineering, compliance, and product—to resolve complex inquiries and improve workflow.
• Adhere to daily performance metrics (call volume, resolution time, customer satisfaction) while maintaining a high level of accuracy.
• Participate in ongoing training sessions, job shadowing, and mentorship programs to continuously refine skills.
• Contribute to process improvement initiatives by identifying bottlenecks and proposing data‑driven solutions.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1–2 years of customer support or call center experience, ideally in healthcare or data services.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with multi‑monitor setups.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Demonstrated ability to handle high‑volume, fast‑paced environments with a calm, solution‑oriented mindset.
• Basic understanding of HIPAA regulations and data privacy best practices.
• Reliable, high‑speed internet connection and a quiet, dedicated workspace.

Preferred Qualifications

• Experience working with electronic health record (EHR) systems or medical billing platforms.
• Knowledge of data exchange standards such as HL7, FHIR, or DICOM.
• Prior exposure to call center metrics dashboards and performance analytics.
• Background in data compliance or quality assurance roles.
• Certification in customer service or related fields.

Core Skills & Competencies

• Exceptional customer‑centric mindset: empathy, patience, and a genuine desire to help patients and partners.
• Analytical thinking: ability to interpret data, spot trends, and troubleshoot issues efficiently.
• Technical aptitude: quick learning of new software, platforms, and data tools.
• Time management: juggling multiple tasks while meeting strict deadlines.
• Team collaboration: effective communication with colleagues across departments.
• Adaptability: thriving in a dynamic environment where priorities shift rapidly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is not limited to a single role. We provide:

• Structured onboarding with comprehensive training modules and a dedicated mentor.
• Regular skill‑building workshops covering data privacy, advanced Excel, and industry trends.
• Clear promotion pathways: from Customer Support Specialist to Senior Specialist, Team Lead, or Data Operations Manager.
• Cross‑functional project assignments that broaden your exposure to data engineering, compliance, and product development.
• Access to industry conferences, webinars, and certification programs at no cost.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote team enjoys:

• Flexible scheduling within core hours (8 a.m.–4:30 p.m. EST) to accommodate personal commitments.
• Regular virtual team‑building events, including game nights, wellness challenges, and coffee chats.
• A supportive leadership team that values open dialogue and continuous feedback.
• Inclusive policies that celebrate diversity of thought, background, and identity.
• Commitment to work‑life balance, with generous paid time off and mental health resources.

Compensation, Perks, and Benefits

We offer a competitive hourly rate ranging from $15 to $18.32, adjusted based on location, experience, and responsibilities. In addition to base pay, you’ll receive:

• Full health, vision, and dental insurance coverage.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and sick leave.
• Tuition assistance for approved courses and certifications.
• Company‑provided equipment: laptop, dual monitors, headset, and virtual phone system.
• Health screenings and vaccination support to ensure a safe work environment.

How to Apply

Ready to make a tangible impact on healthcare data? Click the link below to submit your application and join the brighthush team. We look forward to learning how your skills and passion align with our mission.

Apply to brighthush

Equal Opportunity Employer Statement

brighthush is an equal opportunity employer committed to a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other protected characteristic. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process.

Final Thoughts

At brighthush, your role as a Remote Customer Support Specialist is more than a job—it’s a chance to shape the future of healthcare by ensuring that critical data reaches the right hands at the right time. If you thrive in a fast‑paced, data‑centric environment and are passionate about improving patient outcomes, we encourage you to apply today. Join us in turning data into insight, insight into action, and action into healthier communities.