Remote Customer Support Specialist – Medical Equipment & Respiratory Care – Elevate Patient Experience with brighthush

About brighthush

brighthush is the nation’s leading provider of oxygen therapy, durable medical equipment, and comprehensive clinical respiratory services. With a presence in more than 1,000 locations across 48 states, we are redefining how patients with chronic respiratory conditions receive care in the comfort of their homes. Our mission is simple yet powerful: to set the standard for excellence in respiratory care and empower patients to live fully, safely, and confidently.

At brighthush, we believe that every patient deserves personalized, compassionate support. Our dedicated team of over 14,000 professionals shares a common vision—delivering quality care, fostering innovation, and creating a culture where employees thrive. Whether you’re a seasoned healthcare professional or a customer service enthusiast, brighthush offers a dynamic environment where your contributions matter and your career can flourish.

Why Join brighthush?

• Impactful Work: Every interaction you have helps patients manage their health, reduce hospital readmissions, and improve quality of life.
• Remote Flexibility: Work from anywhere with reliable internet, and choose from multiple shifts that fit your lifestyle.
• Growth Opportunities: From entry‑level support roles to advanced clinical and managerial positions, brighthush invests in your professional development.
• Competitive Compensation & Benefits: We offer a comprehensive benefits package, including health, dental, vision, retirement plans, paid time off, and more.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and encourage collaboration across all levels.

Key Responsibilities

As a Remote Customer Support Specialist, you will be the frontline advocate for our patients and partners. Your day‑to‑day tasks will include:

• Responding to inbound calls, emails, and chat inquiries from patients, caregivers, and healthcare providers.
• Providing accurate, timely information about product usage, maintenance, and troubleshooting.
• Documenting all interactions in our CRM system with precision and empathy.
• Escalating complex issues to the appropriate technical or clinical teams while ensuring a seamless handoff.
• Collaborating with cross‑functional teams (e.g., logistics, billing, clinical) to resolve patient concerns efficiently.
• Participating in continuous improvement initiatives to enhance customer experience and operational efficiency.
• Maintaining up‑to‑date knowledge of product lines, industry regulations, and best practices in respiratory care.
• Adhering to all company policies, quality standards, and compliance requirements.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in healthcare, medical equipment, or a related field.
• Strong verbal and written communication skills in English; additional language proficiency is a plus.
• Proficiency with computer systems, CRM platforms, and Microsoft Office Suite.
• Demonstrated ability to handle high‑volume, fast‑paced environments with professionalism and composure.
• Empathy, patience, and a genuine desire to help patients and caregivers.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience in respiratory care, home health, or medical device support.
• Knowledge of HIPAA regulations and data privacy best practices.
• Prior remote work experience with proven self‑management and time‑management skills.
• Certification in customer service or healthcare support (e.g., Certified Customer Service Professional).
• Familiarity with telehealth platforms and virtual patient support tools.

Core Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and troubleshooting abilities.
• Excellent organizational skills and attention to detail.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a commitment to continuous learning.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and unlocking potential. As a Remote Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, regulatory changes, and customer service excellence.
• Opportunities to transition into clinical support, technical support, or operations roles.
• Leadership development tracks for high‑performing employees.
• Access to industry conferences, webinars, and professional certifications.

Work Environment & Culture

While you’ll be working remotely, you’ll still be part of a vibrant, collaborative community. Our culture is built on:

• Transparent communication and open feedback loops.
• Recognition of achievements through awards, shout‑outs, and performance bonuses.
• Regular virtual team‑building events and wellness initiatives.
• A commitment to work‑life balance, with flexible scheduling and generous paid time off.
• Inclusive policies that celebrate diversity and foster belonging.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive salary package that reflects your experience and contributions. In addition to base pay, you can expect:

• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, holidays).
• Employee assistance program and mental health resources.
• Professional development stipend and tuition reimbursement.
• Employee discount on medical equipment and services.

How to Apply

Ready to make a difference in the lives of patients while advancing your career? Click the link below to submit your application and join the brighthush family.

Apply to this job

Join brighthush Today

We’re looking for dedicated, compassionate, and proactive individuals who thrive in a remote, fast‑paced environment. If you’re passionate about customer service, eager to learn, and ready to contribute to a mission that matters, we want to hear from you. Apply now and help us transform respiratory care—one patient at a time.