[Remote] Data Operations Manager

Note: The job is a remote job and is open to candidates in USA. Surge AI is on a mission to raise AGI with the richness of human intelligence, building a platform that powers the most powerful models in the world. As a Data Operations Manager, you will optimize systems and processes that support product development and delivery, collaborating closely with cross-functional teams to ensure smooth coordination and operational success.

Responsibilities

• Oversee the end-to-end product operations cycle, ensuring timely and efficient delivery of features, improvements, and customer-facing solutions
• Collaborate with product and engineering teams to align operational processes with product goals, ensuring that customer needs are met with scalable solutions
• Establish, track, and optimize key performance metrics that ensure product and operational success, identifying areas for continuous improvement
• Manage internal and external communication around product updates, resolving any operational roadblocks that arise
• Use data-driven insights to refine operational strategies, ensuring seamless execution and support for product teams

Skills

• Strong analytical skills with a focus on improving operational efficiencies and product delivery
• Ability to navigate ambiguity, manage multiple initiatives, and drive continuous improvement across product and operational teams
• Excellent communication skills, with the ability to collaborate across departments and translate complex processes into actionable steps
• Interest in AI/ML systems is a plus, but not required

Company Overview

Company H1B Sponsorship