[Remote] Director of AI Enablement & Innovation (Law/Legal industry) - REMOTE

Note: The job is a remote job and is open to candidates in USA. Pivotal Solutions is seeking a Director of AI Enablement to lead AI-driven organizational transformation at a global law firm. The role oversees AI strategy, workflows, knowledge assets, adoption programs, and a global team, working with lawyers and business functions to deliver practical AI use cases.

Responsibilities

• Lead engaging firmwide AI enablement programs that build confidence, awareness and adoption
• Build and maintain a clear AI Enablement roadmap aligned to practice, business and client priorities
• Work with Practice Leaders, business teams and lawyers to identify, prioritize and deliver practical AI-assisted use cases
• Define product requirements, success metrics and adoption goals for prompts, playbooks, templates and other AI experience-layer tools
• Design, develop and continuously improve practice group workflows, embedding automation and AI where they add measurable value
• Spot and remove barriers to adoption by bringing fresh ideas, practical solutions and strong stakeholder engagement
• Champion positive behavioral change so AI becomes a natural, trusted part of the way teams work
• Define meaningful engagement and adoption metrics, and report clearly on participation, usage and impact
• Partner with LPM, Pricing and Business Development teams to shape legal AI service offerings, client narratives and RFP content
• Create practical AI playbooks covering guardrails, prompt patterns, verification steps and matter-specific guidance
• Run pilots, gather feedback and turn learning into continuous service improvements
• Oversee knowledge taxonomy, precedent and template curation, working with Knowledge Innovation Lawyers to maintain quality and consistency
• Support delivery of the firm’s AI strategy for Business Services professionals, helping teams identify practical and responsible use cases
• Lead, coach and develop a global team of Knowledge and AI Enablement professionals
• Collaborate with Knowledge and Innovation Lawyers, practice groups and Business Development to strengthen the firm’s AI value proposition

Skills

• Strong people management, coordination and listening skills, with the ability to build trust quickly
• Able to persuade, influence and inspire senior stakeholders across the firm
• Empathetic and collaborative, with the ability to bring people with you across teams, practices and business services functions
• Action-oriented, energetic and flexible, with the drive to move ideas from concept to successful delivery
• Confident problem solver who can make sound decisions, even in complex or fast-moving situations
• Comfortable working across cultures, geographies and perspectives, with respect for different ways of working
• Experience delivering AI enablement in a complex, multi-jurisdictional law firm or professional services environment
• Experience working on enterprise-level knowledge management projects, with a practical understanding of legal AI and KM systems
• Proven ability to run or coordinate significant projects across multiple teams, practices and jurisdictions
• Line management experience, including managing people across jurisdictions
• Strong understanding of legal workflows, confidentiality obligations and client guideline requirements
• Excellent communication skills, with confidence engaging partners, senior stakeholders and cross-functional teams
• Bachelor's degree or higher required
• Strategic thinker who can connect AI, knowledge and process improvement to create better ways of working for lawyers and clients
• Strong understanding of legal practice and process
• Ideally gained through several years' experience as a qualified lawyer in UK or US private practice

Benefits

• Remote work arrangement

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