Remote Director of Customer & Community Marketing – Lead Customer Engagement, Advocacy, and Lifecycle Programs at brighthush

About brighthush

brighthush is a trailblazing managed cloud services provider that empowers federal agencies and Department of War customers with secure, scalable, and compliant solutions. Founded in 2024 and headquartered in Austin, Texas, brighthush has quickly become a trusted partner for government organizations seeking to accelerate digital transformation while maintaining the highest standards of security and compliance. With a growing team of 201‑500 professionals, brighthush is committed to fostering an inclusive, collaborative, and high‑impact work environment where every voice is heard and every idea can shape the future of public‑sector technology.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that delivers cutting‑edge cloud solutions to some of the most critical missions in the United States. Our culture is built on transparency, continuous learning, and a relentless focus on customer success. As a Remote Director of Customer & Community Marketing, you’ll have the autonomy to design and execute high‑impact programs that directly influence customer retention, expansion, and lifetime value—all while working with a talented, distributed team that values innovation and collaboration.

Position Overview

The Remote Director of Customer & Community Marketing will spearhead brighthush’s customer marketing and engagement initiatives. This role is responsible for orchestrating customer launches, advocacy campaigns, lifecycle communications, and data‑driven insights that drive retention, expansion, and overall customer value. You will partner closely with Sales, Customer Success, Marketing, and executive leadership to create a seamless, customer‑centric experience that showcases brighthush’s value proposition to federal buyers.

Key Responsibilities

• Strategic Campaign Leadership: Design, plan, and execute customer launch and campaign calendars that align with brighthush’s marketing priorities, FedRAMP milestones, and marketplace readiness.
• Cross‑Functional Messaging: Coordinate messaging across Marketing, Sales, and Customer Success, producing reusable assets such as joint press releases, social announcements, customer stories, and video interviews.
• Community Engagement: Manage customer participation in brighthushchange, from outreach and preparation through promotion and follow‑up. Partner with Sales and leadership to facilitate introductions to the brighthush Federal Advisory Board and senior federal leaders.
• Content Creation & Distribution: Create and maintain reusable customer assets—including press releases, case studies, and video content—and collaborate with digital marketing to publish, distribute, and optimize content for search visibility and credibility with federal buyers.
• Process Optimization: Maintain intake forms, templates, and playbooks that streamline content development and delivery while minimizing customer effort.
• Lifecycle Communications: Deliver customer communications and key‑account engagement programs that strengthen satisfaction, retention, and loyalty.
• Voice of the Customer (VoC): Lead VoC activities, translating feedback into actionable insights for relevant teams.
• Relationship Building: Build and nurture relationships with customer marketing teams, program contacts, and advocates.
• Executive Enablement: Coordinate executive participation, meeting preparation, and follow‑up with account owners and executive sponsors.
• Opportunity Identification: Surface customer interest, feedback, and engagement signals that may indicate expansion, cross‑sell, or upsell opportunities, and share them with Sales and Customer Success.
• Account Engagement: Partner with Sales and Customer Success to execute account engagement campaigns and provide customer stories, references, and content that support renewals and expansion.
• Lifecycle Program Management: Build and run customer lifecycle communications that support adoption, ongoing engagement, and renewal readiness.
• Project Management: Manage project timelines, customer approvals, and handoffs across Marketing, Sales, Customer Success, Support, and external agency partners.
• Stakeholder Communication: Keep stakeholders informed of progress, resolve delivery issues, and elevate risks or decisions that require leadership input.
• Analytics & Reporting: Maintain dashboards and program reports covering launch delivery, campaign engagement, content performance, customer participation, and advocacy activity.
• Continuous Improvement: Review results with the VP Marketing & Communications and recommend program improvements. Partner with Sales and Customer Success to understand how programs contribute to retention, renewals, expansion, and satisfaction using shared revenue and customer health metrics.

Essential Qualifications

• 5‑7+ years of proven success in B2B customer marketing, customer engagement, or customer success roles that drive engagement, retention, and growth.
• Hands‑on experience creating customer content and managing co‑marketing programs, including press releases, customer stories, references, events, webinars, and advisory activities.
• Strong project management skills with the ability to juggle multiple customer programs, deadlines, approvals, and cross‑functional dependencies.
• Proficiency with marketing, sales, and collaboration tools such as HubSpot, FullEnrich, Monday.com, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, and Teams.
• Data‑driven mindset: ability to analyze and report program performance, communicate results clearly, and apply findings to improve outcomes.
• Exceptional writing, editing, and customer communication skills with meticulous attention to detail.
• Self‑starter who can work independently, prioritize within established goals, and thrive in a fast‑paced, dispersed environment.
• U.S. citizenship is required; dual citizenship is not permitted for this role.

Preferred Qualifications

• Experience in the federal or defense sector, with a deep understanding of FedRAMP and government procurement processes.
• Background in managed cloud services or SaaS solutions for enterprise customers.
• Track record of building and scaling community platforms or advisory boards.
• Advanced knowledge of SEO, content marketing, and digital analytics.
• Experience leading cross‑functional teams in a remote or hybrid setting.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Mindset
• Project & Program Management
• Data Analysis & Insight Generation
• Stakeholder Management & Influence
• Creative Storytelling & Content Development
• Agile & Adaptive Work Style
• Collaboration Across Distributed Teams

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As Director of Customer & Community Marketing, you’ll have access to:

• Leadership development programs that sharpen strategic, analytical, and people‑management skills.
• Mentorship from senior leaders in Marketing, Sales, and Customer Success.
• Opportunities to lead cross‑functional initiatives that shape the future of federal cloud services.
• Continuous learning resources, including industry conferences, webinars, and internal knowledge‑sharing sessions.
• Clear career pathways to senior marketing leadership roles or broader enterprise customer experience positions.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote-first approach means you can work from anywhere in the U.S., while still enjoying:

• Weekly virtual town halls and team check‑ins.
• Open‑door communication channels with executives and peers.
• Flexible work hours that respect work‑life balance.
• A supportive community that celebrates wins and learns from challenges together.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary and performance‑based bonuses.
• Comprehensive medical, dental, and vision coverage.
• Life & disability insurance.
• Unlimited paid time off (PTO) to support rest and rejuvenation.
• Employer‑matched 401(k) plan to secure your financial future.
• Professional development stipend and access to industry certifications.
• Regular virtual team‑building events and occasional in‑person retreats.

Ready to Make an Impact?

If you are a strategic, customer‑focused marketing leader with a passion for federal technology and a track record of driving engagement and growth, we want to hear from you. Join brighthush and help shape the next generation of secure, compliant cloud solutions for the nation’s most critical missions.

Apply Today and become a pivotal part of brighthush’s journey to redefine cloud services for federal customers.