Remote Fleet Customer Success Manager – Championing Commercial Fleet Experience & Growth at brighthush

About brighthush

brighthush is a trailblazing electric vehicle pioneer redefining the future of commercial transportation. Since our founding in 2022, we have engineered customizable modular electric pickup trucks that empower businesses, governments, and small‑scale operators to transition to sustainable mobility without compromising performance or reliability. With a vibrant team of 201‑500 innovators headquartered in Troy, Michigan, we are scaling rapidly and inviting passionate professionals to shape the next chapter of the electric vehicle revolution.

Why This Role Matters

As a Remote Fleet Customer Success Manager, you will be the linchpin that transforms a fleet’s first interaction with brighthush into a long‑term partnership. Your influence will span from the initial vehicle demo to the post‑delivery health of every commercial, government, and small‑business fleet account. By designing and executing a world‑class onboarding framework, you will ensure that our customers not only adopt our technology but thrive with it, driving retention, expansion, and advocacy.

Role Overview

In this high‑impact position, you will own the entire customer journey for fleet accounts, collaborating closely with Retail Customer Success, Sales, Product, and Operations teams. Your strategic vision and operational rigor will create scalable processes that support rapid growth while maintaining an exceptional customer experience.

Key Responsibilities

• Design & Implement Fleet Onboarding Framework – Craft a comprehensive onboarding playbook, pilot success metrics, and an account health model that will serve as the foundation for fleet CS operations across all verticals.
• Define Cross‑Functional Working Model – Establish shared infrastructure, escalation pathways, and clear boundaries between fleet‑specific and generalist support with the Retail CS team.
• Lead Loaner Vehicle Pilot Programs – Partner with Sales to create demo success plans, set KPIs, track pilot engagement, and define real‑time issue resolution pathways.
• Own First 90 Days Post‑Purchase – Coordinate charging infrastructure, vehicle upfitting, fleet management system integration, driver orientation, and delivery logistics for every new fleet account.
• Run Structured Post‑Delivery Check‑Ins – Conduct 30‑, 60‑, and 90‑day reviews, documenting successes, challenges, and corrective actions.
• Serve as Single Point of Contact – Provide a named, reliable contact for new fleet accounts during activation, avoiding ticket queues.
• End‑to‑End Issue Escalation – Triage, coordinate internally across product and operations, and communicate transparently with customers, delivering clear timelines.
• Proactive Account Management – Maintain regular health reviews and renewal conversations with Sales, identify expansion signals, and hand off opportunities with context.
• Voice of the Fleet Customer – Translate field patterns, friction points, and product feedback into actionable insights for product, operations, and sales teams.

Essential Qualifications

• 8+ years of B2B customer success, enterprise account management, or fleet/commercial vehicle operations experience, with a proven track record of driving retention and expansion outcomes.
• 2+ years of managerial experience in a Customer Success capacity.
• Demonstrated ability to build a CS function, onboarding program, or customer success practice from scratch.
• Experience managing complex, multi‑stakeholder relationships with fleet managers, operations directors, and vehicle operators.
• Strong written and verbal communication skills; your emails, escalation summaries, and internal updates are clear, concise, and highly read.
• Highly organized and systematic; you manage a growing portfolio of accounts without letting anything slip through the cracks.
• Comfortable in a fast‑paced, growth‑stage environment where tools and processes are evolving.
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
• Authorized to work permanently in the United States; visa sponsorship is not available.
• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics, or a related field is preferred.

Preferred Qualifications

• Deep knowledge of electric vehicle (EV) technology and enthusiasm for the commercial EV transition.
• Ability to explain charging infrastructure, range planning, and total cost of ownership to skeptical fleet managers in plain language.
• Familiarity with fleet operations concepts – vehicle lifecycle, TCO analysis, and fleet management platforms such as Samsara, Geotab, or similar.
• Experience in automotive, commercial equipment, or logistics backgrounds that translate well to fleet operations.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Customer‑Centric Mindset – Passion for delivering exceptional experiences and turning feedback into action.
• Data‑Driven Decision Making – Comfortable using metrics to assess health, identify risks, and measure success.
• Project Management – Proven track record of launching and scaling processes, programs, and teams.
• Collaboration & Influence – Skilled at working cross‑functionally and influencing stakeholders at all levels.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as electrifying as our vehicles. As the fleet CS function matures, you will have the chance to:

• Lead a growing team of Customer Success Specialists and Managers.
• Shape product roadmap decisions by providing frontline customer insights.
• Drive enterprise‑wide initiatives such as global expansion, new vertical launches, and strategic partnerships.
• Participate in leadership development programs, mentorship, and cross‑departmental projects.
• Earn equity and discretionary incentive awards that align your success with the company’s growth.

Work Environment & Culture

brighthush is built on a foundation of innovation, collaboration, and purpose. Our remote‑first culture empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Real‑time collaboration tools (Slack, Teams, Notion).
• Annual in‑person retreats to foster team bonding and strategic alignment.
• A culture of transparency, continuous improvement, and recognition.
• Commitment to diversity, equity, and inclusion – we believe diverse perspectives drive better solutions.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based annual incentive program.
• Equity participation – eligible for the brighthush equity program.
• Comprehensive health, dental, and vision insurance.
• Life and disability insurance.
• Paid time off (vacation, sick leave, holidays).
• 401(k) retirement plan with company match.
• Professional development stipend and access to industry conferences.
• Flexible work schedule and remote work stipend.

How to Apply

If you are ready to lead the charge in delivering unparalleled fleet customer success and help shape the future of commercial electric mobility, we want to hear from you. Submit your resume and a cover letter that highlights your experience in fleet or enterprise customer success, your passion for EV technology, and why you’re excited about the opportunity at brighthush.

Join us in driving sustainable, high‑performance fleets that power the next generation of businesses. Apply today and become a pivotal part of brighthush’s mission to electrify the world.