[Remote] Director of Operational Efficiency

Note: The job is a remote job and is open to candidates in USA. Fix Auto UK operates a network of vehicle body repair businesses. The Director of Operational Efficiency optimizes processes and performance across the repair network and corporate functions, leading performance analysis, process improvement, and cross-functional initiatives to support consistent service, cost control, and customer satisfaction.

Responsibilities

• Analyzing operational data, identifying bottlenecks, and implementing process improvements that support consistent service levels, cost control, and high customer satisfaction
• Collaborate with regional leaders and franchise partners to standardize best practices, align operations with agreed SLAs, and support continuous improvement initiatives
• Overseeing key performance indicators, managing cross-functional projects, guiding resource planning and budgeting, and ensuring that operational strategies support strategic business goals
• Coaching teams, promoting a culture of operational excellence, and communicating clearly with internal and external stakeholders

Skills

• Strong Operations Management skills, including experience optimizing processes, implementing best practices, and driving continuous improvement across multi-site or networked environments
• Advanced Analytical Skills to interpret operational and financial data, develop insights, and make evidence-based recommendations that improve efficiency and performance
• Proven Team Management capabilities, with experience leading diverse, distributed teams, fostering collaboration, and supporting professional development
• Budgeting and cost-control skills, including experience in resource planning, forecasting, and aligning operational spend with strategic objectives
• Customer Service orientation, with a track record of supporting high satisfaction levels and understanding the operational drivers of positive customer and partner experiences
• Excellent communication and stakeholder management skills, with the ability to influence at senior levels and work effectively with franchise partners and corporate teams
• Bachelor's degree in Business, Operations Management, Engineering, or a related field
• Experience in automotive, fleet management, insurance, or a related industry is beneficial, along with familiarity with compliance standards and service-level agreements
• Advanced qualifications or professional certifications in operations or process improvement (e.g., Lean, Six Sigma) are an advantage

Benefits

• Full-time, remote role

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