Remote Enrollment Sales & Customer Service Specialist – brighthush – Flexible Part‑Time, Weekend Availability, Customer Engagement Excellence

About brighthush

brighthush is a pioneering leader in the swim education sector, dedicated to creating safe, engaging, and transformative aquatic experiences for learners of all ages. With a network of state‑of‑the‑art facilities and a commitment to community enrichment, brighthush has become synonymous with quality instruction, innovative program design, and a culture that values both personal and professional growth. Our mission is simple: to inspire confidence in the water while fostering lifelong skills that extend far beyond the pool.

Why Join brighthush?

At brighthush, we believe that exceptional customer service is the cornerstone of a thriving educational environment. Our remote enrollment team plays a pivotal role in connecting families with the programs that best suit their needs, ensuring a seamless and memorable experience from first inquiry to enrollment. By joining our team, you’ll:

• Be part of a mission‑driven organization that values impact and innovation.
• Work in a flexible, remote setting that respects your work‑life balance.
• Collaborate with a supportive, high‑energy team that celebrates success.
• Access continuous learning opportunities, including sales training, customer experience workshops, and leadership development.
• Enjoy competitive compensation, performance bonuses, and a comprehensive benefits package.

Key Responsibilities

As a Remote Enrollment Sales & Customer Service Specialist, you will be the first point of contact for prospective families and a trusted advisor throughout the enrollment journey. Your day‑to‑day tasks will include:

• Customer Engagement: Respond promptly to inbound inquiries via phone, email, and live chat, providing accurate information about programs, schedules, pricing, and policies.
• Consultative Sales: Identify each prospect’s unique needs and recommend the most suitable swim courses, ensuring a personalized experience that drives enrollment.
• Issue Resolution: Handle any concerns or complaints with empathy and efficiency, escalating complex issues to the appropriate internal teams when necessary.
• Data Management: Maintain up‑to‑date records in our CRM system, ensuring all interactions, follow‑ups, and enrollment details are accurately captured.
• Performance Metrics: Meet or exceed weekly and monthly targets for call volume, conversion rates, and customer satisfaction scores.
• Team Collaboration: Participate in regular virtual huddles, share best practices, and contribute to continuous improvement initiatives.
• Weekend Availability: Provide coverage during peak weekend hours to accommodate families’ schedules and maximize enrollment opportunities.

Essential Qualifications

• Minimum of 2 years of customer service or sales experience, preferably in a remote or virtual environment.
• Strong communication skills, both verbal and written, with the ability to convey complex information in a clear, friendly manner.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast‑paced setting.
• High level of professionalism and a genuine passion for helping families achieve their goals.
• Availability to work flexible hours, including weekends, to meet the needs of our diverse clientele.

Preferred Qualifications

• Experience in the education, recreation, or health & wellness industry.
• Background in swim instruction or aquatic program participation.
• Knowledge of sales techniques such as consultative selling, objection handling, and closing strategies.
• Multilingual abilities to serve a broader community.
• Prior experience with remote customer support tools (e.g., Zendesk, Intercom).

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to understand and meet the needs of each prospect.
• Problem‑Solving: Quick thinking and resourcefulness to resolve issues on the spot.
• Adaptability: Comfortable with evolving processes and technology updates.
• Team Player: Willingness to collaborate, share insights, and support colleagues.
• Data‑Driven: Ability to analyze metrics and use insights to improve performance.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Enrollment Sales & Customer Service Specialist, you will have access to:

• Structured onboarding program that covers product knowledge, sales techniques, and customer service best practices.
• Monthly training sessions on new programs, industry trends, and advanced communication skills.
• Mentorship from senior sales leaders who will guide your professional development.
• Clear career pathways to roles such as Enrollment Manager, Customer Success Lead, or Sales Operations Analyst.
• Opportunities to attend industry conferences, webinars, and workshops at no cost.

Work Environment & Culture

brighthush thrives on a culture of inclusivity, innovation, and continuous improvement. Our remote team enjoys:

• Flexible work hours that accommodate personal commitments.
• Regular virtual team building events, from trivia nights to wellness challenges.
• A transparent communication style that encourages feedback and idea sharing.
• Recognition programs that celebrate achievements and milestones.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While specific figures may vary based on experience and performance, brighthush offers a competitive hourly rate for part‑time roles, complemented by:

• Performance‑based bonuses tied to enrollment targets and customer satisfaction.
• Health & wellness stipend for remote employees.
• Paid time off and holiday schedule aligned with the company calendar.
• Access to a digital learning library and professional development budget.
• Employee discount on all brighthush swim programs and merchandise.

How to Apply

If you’re ready to make a meaningful impact, join a team that values your expertise, and help families dive into confidence, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, every conversation you have shapes a family’s journey into the water. Your role as a Remote Enrollment Sales & Customer Service Specialist is more than a job—it’s an opportunity to empower, inspire, and create lasting memories. If you’re passionate about customer experience, thrive in a flexible remote setting, and are eager to grow within a forward‑thinking organization, we encourage you to apply now. Together, we’ll make waves that ripple far beyond the pool.