Remote Enrollment Sales & Customer Service Specialist – Join brighthush’s Growing Swim Education Team

About brighthush

brighthush is a trailblazer in the swim education industry, dedicated to making water safety accessible, engaging, and fun for learners of all ages. With a portfolio of innovative programs, state‑of‑the‑art facilities, and a passionate community of instructors, brighthush has earned a reputation for excellence and impact. Our mission is simple: to inspire confidence in the water while fostering lifelong learning and community connection.

Why Work With brighthush?

At brighthush, we believe that every team member is a vital part of our success story. Whether you’re a seasoned professional or just starting your career in customer service, you’ll find a supportive environment that values creativity, autonomy, and continuous growth. Here’s what makes brighthush a standout workplace:

• Remote Flexibility: Work from anywhere with a reliable internet connection.
• Growth Pathways: Opportunities to transition from part‑time to full‑time roles, and to move into leadership or specialized positions.
• Impactful Work: Every interaction helps families and students feel confident and safe in the water.
• Inclusive Culture: A diverse, collaborative team that celebrates different perspectives and ideas.
• Professional Development: Access to training, webinars, and mentorship programs that sharpen your skills.

Key Responsibilities

As a Remote Enrollment Sales & Customer Service Specialist, you will be the first point of contact for prospective students and their families. Your role will blend sales acumen with exceptional service, ensuring a seamless enrollment experience.

• Respond promptly to inbound inquiries via phone, email, and live chat, providing accurate information about programs, schedules, and pricing.
• Guide prospects through the enrollment process, collecting necessary documentation and ensuring all steps are completed on time.
• Maintain a high level of product knowledge, staying up‑to‑date on new courses, special offers, and policy changes.
• Track and update customer interactions in the CRM system, ensuring data integrity and timely follow‑ups.
• Identify upsell opportunities, such as advanced classes or membership packages, and present them in a consultative manner.
• Collaborate with the marketing team to refine messaging, improve FAQs, and develop outreach materials.
• Handle customer concerns and complaints with empathy, turning challenges into positive outcomes.
• Analyze call metrics and customer feedback to propose process improvements.
• Participate in regular training sessions and team meetings to stay aligned with company goals.

Essential Qualifications

We’re looking for candidates who bring both experience and a passion for service. The following qualifications are essential:

• Minimum of 2 years of customer service or sales experience, preferably in a remote or virtual setting.
• Proven ability to manage multiple tasks efficiently in a distraction‑free environment.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving skills and a proactive mindset.
• Comfortable using CRM platforms, ticketing systems, and Microsoft Office or Google Workspace.
• Self‑motivated, with a strong work ethic and a commitment to meeting or exceeding performance targets.
• High‑quality home office setup with a reliable high‑speed internet connection.
• Availability to work a minimum of 20 hours per week, with flexible scheduling options.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in the swim education, fitness, or wellness industry.
• Knowledge of water safety standards and swim instruction methodologies.
• Multilingual abilities, especially Spanish or other widely spoken languages.
• Prior experience with sales funnels, lead generation, and conversion optimization.
• Familiarity with remote collaboration tools such as Slack, Zoom, and Asana.

Key Skills & Competencies

Success in this role requires a blend of technical and soft skills:

• Customer‑Centric Mindset: Always put the customer’s needs first.
• Adaptability: Thrive in a fast‑moving, evolving environment.
• Attention to Detail: Accuracy in data entry and documentation.
• Time Management: Prioritize tasks and meet deadlines consistently.
• Team Collaboration: Work effectively with cross‑functional teams.
• Analytical Thinking: Use data to drive decisions and improvements.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Remote Enrollment Sales & Customer Service Specialist, you’ll have access to:

• Structured onboarding and continuous training programs covering product knowledge, sales techniques, and customer service best practices.
• Mentorship from senior team members and leaders who share their expertise and insights.
• Opportunities to transition into full‑time roles, such as Enrollment Manager, Sales Lead, or Customer Success Manager.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Annual performance reviews with clear pathways for advancement and salary adjustments.

Work Environment & Company Culture

brighthush fosters a culture of innovation, respect, and community. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack and Microsoft Teams.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• A commitment to work‑life balance, with flexible scheduling that respects personal commitments.
• Recognition programs that celebrate achievements, milestones, and contributions.

Compensation, Perks, and Benefits

We offer a competitive hourly rate and a comprehensive benefits package designed to support your well‑being and growth:

• Hourly Pay: $20.00 per hour.
• Minimum Hours: 20 hours per week.
• Potential for overtime and bonus opportunities based on performance.
• Health, dental, and vision insurance options for full‑time employees.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Discounts on brighthush swim programs and partner services.

How to Apply

Ready to make a splash in the swim education industry? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your skills and passion can help us continue to inspire confidence in the water.

Apply to This Job

Closing Thoughts

At brighthush, every conversation you have can transform a family’s experience and empower a child’s confidence in the water. If you thrive in a remote setting, love helping people, and are eager to grow your career in a dynamic, purpose‑driven environment, we want to hear from you. Join us, and let’s make waves together.