Remote Entry-Level Customer Service Representative – Insurance & Benefits Support Specialist

About brighthush

brighthush is a forward‑thinking insurance solutions provider that has been empowering individuals and families with reliable coverage for over four decades. With a culture rooted in integrity, innovation, and customer‑centricity, we help our clients navigate the complexities of life and health insurance with confidence and clarity. Our remote‑first approach means you can join a high‑performing team from anywhere in the United States while enjoying the flexibility, autonomy, and support that only a modern, tech‑savvy organization can offer.

Why brighthush?

• Impactful Work: Every interaction you have directly influences a client’s peace of mind and financial security.
• Growth Pathways: From entry‑level support to senior advisory roles, we provide clear career ladders and continuous learning.
• Inclusive Culture: Our virtual teams celebrate diversity, encourage collaboration, and foster a sense of belonging across all locations.
• Competitive Compensation: Earn a base salary plus uncapped commissions, performance bonuses, and comprehensive benefits.
• Work‑Life Balance: Flexible scheduling lets you design a workday that fits your personal commitments.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline voice of our insurance solutions. Your daily tasks will include:

• Initiating outbound communications—calls, emails, texts, and live chats—to engage with clients and prospects.
• Explaining complex benefit options in clear, concise language, ensuring clients understand their coverage and any updates.
• Accurately updating policy details and maintaining meticulous records in our CRM system.
• Delivering exceptional service with a friendly, empathetic tone that reflects brighthush’s brand values.
• Collaborating with a virtual team of agents, supervisors, and support staff to meet and exceed daily performance metrics.
• Participating in regular training sessions and knowledge‑sharing meetings to stay current on product changes and regulatory updates.

Essential Qualifications

• Minimum age 18, legally authorized to work in the United States.
• Strong verbal and written communication skills; fluency in English is required.
• Highly organized, detail‑oriented, and self‑motivated with a proven track record of meeting or surpassing goals.
• Basic computer proficiency—comfortable using Zoom, email clients, and web‑based tools.
• Willingness to obtain a Life and Health Insurance license within the first 90 days of employment.
• Positive attitude, resilience, and a genuine desire to help others.

Preferred Qualifications

• Prior experience in customer service, call center, or insurance support roles.
• Familiarity with CRM platforms such as Salesforce or HubSpot.
• Knowledge of life and health insurance products, including term life, whole life, and health plans.
• Experience with remote work environments and self‑management tools.
• Multilingual abilities to serve a diverse client base.

Skills & Competencies

• Communication: Ability to convey complex information simply and persuasively.
• Problem‑Solving: Quickly identify client needs and recommend appropriate solutions.
• Time Management: Prioritize tasks to meet daily quotas while maintaining high service quality.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Collaboration: Work effectively with remote colleagues across time zones.
• Customer‑Centric Mindset: Put the client’s best interests at the forefront of every interaction.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. When you join our team, you’ll gain access to:

• Comprehensive onboarding and ongoing training modules covering product knowledge, compliance, and soft skills.
• Mentorship programs pairing you with seasoned agents who share insights and best practices.
• Certification pathways—earn industry credentials such as the Life and Health Insurance License, and advanced designations like Certified Insurance Counselor (CIC).
• Internal promotion tracks that move you from Customer Service Representative to Senior Advisor, Team Lead, or even Managerial roles.
• Annual performance reviews that highlight strengths, set growth objectives, and align career goals with organizational needs.

Work Environment & Culture

brighthush’s remote‑first model means you’ll work from the comfort of your home, but you’ll never feel isolated. Our virtual community thrives on:

• Weekly team huddles and cross‑functional workshops.
• Digital collaboration tools—Slack, Microsoft Teams, and Asana—to keep everyone connected.
• Regular virtual social events, such as trivia nights and wellness challenges.
• A culture of transparency, where leadership shares company metrics, goals, and success stories.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

We offer a competitive, performance‑driven compensation package designed to reward hard work and dedication:

• Base Salary: Competitive hourly rate with the potential for growth.
• Commission Structure: Weekly commission payouts based on client interactions and policy updates.
• Uncapped Bonuses: Earn additional bonuses for exceeding performance targets—there’s no ceiling on your earnings.
• Full Training: All training materials and resources are provided at no cost.
• Flexible Schedule: Choose your working hours to fit your lifestyle—whether you’re a morning person or a night owl.
• Health & Wellness: Union‑backed life, health, and retirement benefits, including medical, dental, and vision plans.
• Technology Stipend: Receive a stipend to set up your home office with the necessary equipment.
• Professional Development: Access to online courses, webinars, and industry conferences.

How to Apply

Ready to take the next step in your career and join a team that values innovation, integrity, and impact? Submit your application through our career portal or click the link below to start your journey with brighthush today.

Apply to this Remote Entry-Level Customer Service Representative position

Join brighthush and Make a Difference

At brighthush, we’re more than an insurance provider—we’re a community dedicated to helping people protect what matters most. If you’re passionate about customer service, eager to learn, and ready to grow in a supportive, remote environment, we want to hear from you. Apply now and become part of a team that’s shaping the future of insurance, one conversation at a time.