[Remote] EverHealth - Commissions & Sales Operations Specialist (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce’s EverHealth business provides end-to-end solutions for healthcare providers. The Commissions & Sales Operations Specialist manages Sales and CX incentive compensation programs, commissions processing, discount governance, and sales operations reporting to support revenue goals, operational accuracy, and compliance.

Responsibilities

• Support the development of annual and quarterly incentive compensation strategies aligned to company revenue goals
• Monitor plan effectiveness using performance analytics and recommend adjustments
• Own the end-to-end monthly commissions cycle including data pull, validation, calculation, and payout file delivery, meeting Finance's close deadlines without exception
• Ensure timely and accurate calculation and distribution of commissions and incentives, including  monthly reports and calculators upon payment to employees and managers
• Support the implementation of compensation systems such as CaptivateIQ
• Develop reporting and dashboards to track sales performance versus compensation outcomes
• Analyze plan effectiveness, cost of sales, pay-for-performance alignment, and return on investment of incentive programs
• Serve as the first point of contact for commission disputes: track Asana log, investigate, and resolve within a defined SLA; presenting a recommendation to the Sales Ops Manager in preparation to CRO’s approval
• Maintain the commissions source-of-truth (CRM, Salesforce, or equivalent) and flag data integrity issues proactively, before close, not after
• Partner with Finance to ensure commission accruals are accurate and audit-ready each month
• Ensure compliance with legal, audit, and financial controls related to incentive compensation
• Maintain documentation of compensation plans, policies, and procedures
• Administer the discount approval workflow: review requests against the discount matrix, approve within authorized thresholds, and route exceptions to the appropriate approver
• Conduct a monthly discount reconciliation, comparing approved discounts to what was invoiced and produce a variance summary for Finance and Sales leadership
• Identify patterns in discount requests (frequency, depth, by rep, by segment) and surface insights to the Sales Ops Manager and VP of RevOps to inform policy updates
• Ensure discounts are accurately reflected in the CRM and billing system to prevent downstream revenue recognition errors
• Monitor sales teams’ performance using salesforce dashboards and trends analysis
• Investigate gaps in revenue from closed-won opportunity to billed revenue
• Serve as the first point of contact for billing discrepancies raised by customers or the Finance team; investigate against contract terms, quote, and SFDC record
• Support system and tooling enhancements (CPQ, billing, CRM integrations) in partnership with the broader RevOps and Sales teams (new and existing)
• Support in the tracking and management of Commercial vendors including tracking and reconciling utilization with POs
• Support in other Sales Ops responsibilities

Skills

• This role requires high attention to detail, strong excel skills, cross-functional collaboration, and a continuous-improvement mindset
• Bachelor's Degree
• Minimum 2 years in Sales Operations, Revenue Operations, FP&A, or a Finance/Accounting role with commissions exposure
• Hands-on experience running a monthly commissions cycle (Salesforce, CaptivateIQ, Xactly, or similar)
• Strong Excel / Google Sheets proficiency — XLOOKUPs, pivot tables, and data validation are table stakes
• Experience with Customer Relationship Management tools (e.g. Salesforce) and processes
• High attention to detail; comfortable owning processes where errors have direct financial impact
• Clear written and verbal communication — able to explain a dispute resolution to a rep and a variance to a CFO
• Working knowledge of AI tools for operational tasks — you have used LLMs or AI-assisted tools to accelerate document review, summarize deal terms, or automate recurring operational steps
• Please note that you must be eligible to work without sponsorship to qualify for this position
• Experience in a SaaS
• Familiarity with CPQ tools (Salesforce CPQ, DealHub) and billing systems
• Experience building or improving SOPs and process documentation

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Company Overview