[Remote] EverHealth - Senior Account Manager (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce’s EverHealth business is hiring a Senior Account Manager to grow its existing DrChrono customer base. The role focuses on prospecting current customers, closing upsell and cross-sell opportunities, and coordinating with implementation and revenue cycle management teams.

Responsibilities

• Daily reach out and prospecting into assigned segment of customer base
• Build and maintain a pipeline of qualified upsell and cross-sell sales opportunities that meet sales goals and defined objectives using our Salesforce CRM and other sales tools
• Develop, plan and execute sales strategies to grow our revenue and customer base
• Develop and deliver high-quality demos, and customer proposals that effectively communicate our solutions
• Manage inbound requests from first meeting to close while self-generating additional opportunities through proactive outreach efforts
• Use Salesforce CRM and other sales tools to document, track and report on sales activities, generate quotes, sales orders and contracts, and manage the sales process
• Coordinate closely with our Implementation and RCM teams to ensure seamless onboarding for upgraded customers
• Maintain an understanding of the competitive market space and how to effectively position our solutions and RCM services
• Participate in industry events, trade shows, etc. and work with the marketing team to strengthen the organization’s brand

Skills

• You are a resilient, self-motivated, sales professional who loves closing deals and providing solutions to your clients
• You are ready to jump into prospecting within the current customer base for account growth
• You can self-source leads and carry opportunities to close
• You can communicate effectively at all levels of interaction and engagement, from the discovery phase through the contracting phase
• The ideal candidate will have experience selling to existing SaaS customers
• A proven track record of consistently exceeding their individual quota
• This individual can expertly demonstrate objection-handling, price negotiation, and possesses a strong healthcare background and the ability to clearly explain product workflows
• You have a client-centric and consultative approach in how you sell
• You understand the pain-points and needs of our customer base and the ability to align their needs with those of the team
• Substantial knowledge of the healthcare industry, specifically EMR and Practice Management technology, as well as a focus on Revenue Cycle Management (RCM) services is required
• 4 yrs + of sales and account management experience selling software and/or healthcare services with the ability to build client relationships and grow existing accounts
• Possess strong technical skills with an ability to quickly learn and understand domain knowledge of our target medical specialties
• Comfortable questioning status quo with a physician owner to affect change for the physician owner
• Proven track record of managing the sales cycle from start to finish and have consistently attained or exceeded sales targets and quotas
• Ability to work autonomously and without daily management oversight
• Obsessed with exceeding established goals and key performance indicators (KPIs) on a daily, weekly and monthly basis
• Highly organized & possess strong time management skills
• A team player with entrepreneurial spirits - you come up with and are willing to try new ideas to achieve greater levels of success and demonstrate a real passion to learn and grow within the company
• Experience in performing virtual client presentations and demonstrations
• Ability to take successes and challenges in stride
• You must be eligible to work without sponsorship to qualify for this position

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program

Company Overview