Remote Position
[Remote] French Speaking Customer Service Representative
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. MCI provides customer experience and business process outsourcing services. The French Speaking Customer Service Representative supports French-speaking customers across phone, email, and chat, resolving inquiries and issues while helping ensure a positive customer experience.
Responsibilities
- Provide exceptional customer support to French-speaking customers via phone, email, and chat
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Accurately capture and update customer information in internal systems and CRM platforms
- Troubleshoot and resolve customer issues while maintaining high service standards
- Escalate complex issues to the appropriate internal teams when necessary
- Maintain detailed and accurate records of all customer interactions
- Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics
- Follow company policies, procedures, and compliance guidelines
- Collaborate with team members and other departments to ensure seamless customer support
Skills
- High School Diploma/GED
- Fluency in French and English (spoken and written) is essential
- Previous experience in a customer service or call centre environment
- Strong verbal and written communication skills
- Ability to handle high volumes of customer interactions while maintaining quality service
- Basic computer literacy and experience working with CRM or ticketing systems
- Strong problem-solving skills and the ability to remain calm under pressure
- Must be authorized to work in the country where the job is based
- Preferably within a BPO environment
- Additional language skills
- Experience supporting international customers
- Familiarity with customer service platforms or CRM systems
- Experience working in a fast-paced, target-driven environment
- Strong administrative and organizational skills
Benefits
- Remote work-at-home
Company Overview