[Remote] Head of Revenue Operations

Note: The job is a remote job and is open to candidates in USA. Steer develops software tools for automotive repair shops. The Head of Revenue Operations will build and scale the operational, data, and technology foundation across the go-to-market organization, owning revenue systems, billing infrastructure, reporting, and AI deployment while leading the RevOps team.

Responsibilities

• Own Revenue Systems, Billing Infrastructure & AI Innovation: Lead full ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech). Continuously inspect, consolidate, and optimize current platforms before evaluating new spend. Build advanced automation workflows across Marketing, Sales, CS, Finance, and Partnerships, and deploy AI tools (such as living AI knowledge bases/Claude skills libraries) to streamline operations
• Drive Enablement, Ramp & Team Productivity: Own new-hire ramp time with a clear, measurable path to reduction. Design onboarding, coaching, and exception-based reporting workflows that run through systems rather than headcount. Partner with Sales leadership on structural changes (comp design, team placement) that raise pipeline productivity per rep
• Optimize Funnel Performance & Revenue Intelligence: Diagnose pipeline leaks and conversion bottlenecks across all channels. Build executive dashboards, forecasting models, and predictive analytics to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention outcomes. Ground all recommendations in data first
• Lead Data Strategy & Governance: Define how data is captured, structured, and managed across the customer lifecycle, improving CRM hygiene, billing accuracy, reporting integrity, and system interoperability
• Manage & Develop the RevOps Team: Lead, hire, and mentor 2 direct reports. Build a culture of innovation, systems thinking, accountability, and technical excellence, raising team competency across AI, automation, and systems architecture
• Partner Cross-Functionally: Collaborate closely with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth (PLG) motions, upgrade paths, monetization strategies, and long-term GTM infrastructure

Skills

• Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows
• You actively identify, test, and deploy AI tools and automated knowledge systems to eliminate manual work and boost team productivity
• You look beyond basic CRM administration to understand broader business goals, connecting executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy
• You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows
• You view new-hire time-to-productivity as a business metric, using automated measurement, early success signals, and modern systems to ramp revenue teams faster
• You manage, mentor, and elevate a team of RevOps professionals while bridging the gap between technical data systems and business leadership to align GTM operations
• 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with proven experience leading teams or major strategic initiatives
• Deep expertise configuring and managing HubSpot, along with strong experience in billing/subscription management platforms (Chargebee or similar) and operational architecture
• Hands-on track record implementing modern automation tools and proactive experience deploying AI solutions (including AI-powered knowledge or enablement systems)
• Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes as core operational metrics
• Strong analytical background with direct experience querying raw data, building forecasting models, and designing board-level/executive dashboards (SQL, BI tools, or advanced analytics platforms)
• Proven track record evaluating, consolidating, or replacing major GTM and business software platforms
• Direct experience with Chargebee, subscription management, and revenue recognition workflows
• Experience supporting PLG motions, automated upgrade paths, and expansion loops
• Experience scaling a RevOps function in a fast-growing SaaS tech company
• Background supporting multi-segment environments (SMB, Mid-Market, and Enterprise)
• Deep understanding of marketing attribution models and demand generation tech stacks

Benefits

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment stipend
• Chance to work with the latest technology and AI tools
• A collaborative, high-ownership culture with clear opportunities for career growth

Company Overview