Remote Position
[Remote] Healthcare Account Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. AdeptID, together with Lucid Staffing Solutions, is building a healthcare staffing organization. The Account Manager manages and expands relationships with healthcare facility clients, coordinates order fulfillment with recruiting, and tracks account performance to support client satisfaction and growth.
Responsibilities
- Serve as the main point of contact for assigned clients, including hospitals, imaging centers, and other healthcare facilities
- Build strong, consultative relationships with facility contacts through regular calls, emails, and video meetings
- Attend client check-ins, quarterly business reviews (QBRs), and weekly team syncs to maintain alignment and trust
- Resolve client issues quickly and professionally, escalating when needed to maintain service excellence
- Manage job orders end-to-end: confirm accuracy, update statuses, and communicate candidate submissions and feedback promptly
- Partner with recruiting to ensure jobs are prioritized, filled efficiently, and aligned with client expectations
- Address job description or pay rate inconsistencies proactively to minimize delays and rework
- Track fill rates, time-to-fill, and revenue by account; identify trends and opportunities for growth
- Collaborate with business development on new client transitions and account expansions
- Deliver regular account performance summaries and strategic growth recommendations
Skills
- 3+ years of experience in account management, client services, or staffing operations, preferably in healthcare staffing
- Prior experience as a clinician
- Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced environment
- Strong understanding of healthcare staffing workflows, including job order management, credentialing timelines, and VMS platforms
- Proficiency with staffing technology platforms (experience with Sense or Bullhorn is a plus)
- Excellent communication, interpersonal, and problem-solving skills
- Preferably in healthcare staffing
- Experience with Sense or Bullhorn is a plus
- Experience with data analytics and reporting on account performance metrics
- Background in consultative sales or business development within healthcare
- Familiarity with travel nursing, allied health, or per diem staffing models
- Proven track record of growing revenue within existing accounts
Benefits
- Performance-based bonus structure
- Health, dental, and vision insurance
- Generous paid time off
- Flexible work arrangements
- Opportunities for professional development and career advancement
- A collaborative, supportive, and success-driven company culture
Company Overview