[Remote] L3 Support Analysis

Note: The job is a remote job and is open to candidates in USA. Kforce is seeking an L3 Support Analyst to provide advanced technical application support. The role focuses on diagnosing complex application and infrastructure issues, guiding teams toward solutions, and supporting technologies including Azure, Kubernetes, .NET, Microsoft SQL, and related enterprise platforms.

Responsibilities

• Using domain knowledge and relevant expertise to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix
• Responsibility for delivering technical diagnosis and solution prescription within a specific technology expertise and assigned applications
• Demonstrating technical understanding that spans multiple platforms and application-level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems
• Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others
• Managing multiple conflicting deadlines and competing priorities
• Building and maintaining relationships within the team and throughout the firm

Skills

• Kubernetes experience or Azure Kubernetes Services is a must
• Containerization (e.g. Docker) experience is a must
• Microsoft Azure DevOps (CI/CD pipeline knowledge) is a must
• Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ; Work experience is a must
• .NET framework code experience (operational understanding); Intermediate level
• Microsoft SQL (write intermediate queries and understand complex joins); Intermediate level
• Experience creating Linux shell scripting or PowerShell scripting
• Experience with authoring new PowerShell scripts
• Experience with kusto query language (KQL)
• Splunk (write queries and understand the data returned)
• Cyberark (manage servers via RDP session)
• ITIL framework understanding (or comparable ITSM framework)
• Possessing technical capabilities, analytical skills and application knowledge
• Able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented
• CKA certification
• AzDo certification
• Terraform or ARM templates

Benefits

• Comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees.
• Salaried personnel receive paid time off.
• Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Company Overview

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