[Remote] Lead Product (UX) Designer

Note: The job is a remote job and is open to candidates in USA. Mark43 is hiring a Lead Product Designer to own a critical product area and set its design direction. The role leads work from discovery through delivery, partnering with Product and Engineering and shaping experiences for first responders across Mark43’s product portfolio.

Responsibilities

• Set the design direction for a critical product area, identifying the most important customer and product problems to solve and creating a clear vision for how the experience should evolve over time
• Led a complex initiative from discovery through delivery, conducting research, synthesizing insights, exploring multiple approaches, and partnering with Product and Engineering to turn an ambiguous problem into a compelling product experience
• Made a difficult product tradeoff with your cross-functional partners, balancing user needs, technical constraints, business priorities, and long-term product strategy while advocating for the strongest possible customer experience
• Worked directly with first responders and public safety agencies, using qualitative and quantitative insights to understand high-stakes workflows and translate them into intuitive, reliable experiences that reduce cognitive load
• Designed across environments and devices, from multi-panel dispatch workstations to in-vehicle laptops, tablets, and mobile applications, thinking holistically about how information and interactions should work across an ecosystem
• Raised the quality of design beyond your immediate work, providing thoughtful critique, identifying opportunities for greater consistency, contributing to our design system and patterns, and helping other designers navigate challenging problems
• Presented a product vision or design recommendation to customers and senior leaders, clearly articulating the problem, your point of view, the tradeoffs considered, and the rationale behind your recommendation
• Explored how AI and emerging technologies can meaningfully improve public safety workflows, both by incorporating new tools into the design process and by shaping responsible, useful AI-powered experiences within our products
• Got into the details. You might have refined a tricky interaction in Figma, reviewed an implementation with Engineering, cleaned up edge cases, or worked through the less glamorous details required to turn a strong concept into an exceptional shipped product

Skills

• Applicants must be authorized to work for any employer in the country in which the role is being hired
• We are unable to sponsor or take over sponsorship of an employment visa at this time
• 10+ years of professional product design experience, including significant experience designing and shipping complex enterprise software
• 10+ years of professional product design experience, with a portfolio demonstrating significant ownership and impact on shipped software products
• 5+ years of experience designing complex enterprise SaaS products or similarly sophisticated systems and workflows
• A track record of leading design for a substantial product area, including setting direction, prioritizing opportunities, and driving work from early discovery through shipped outcomes
• Strong product judgment and the ability to move comfortably between customer needs, product strategy, interaction design, systems thinking, and detailed execution
• Deep experience with qualitative and quantitative research and the ability to turn customer insights into clear product decisions
• Experience partnering closely with Product and Engineering leaders and influencing decisions without relying on formal authority
• Excellent interaction and visual design skills, with a high bar for product craftsmanship
• The ability to communicate complex design decisions clearly and persuasively to customers, peers, and senior leadership
• Comfort operating in a fast-moving environment where the path forward is not always defined
• Experience in public safety, law enforcement, fire, EMS, or other mission-critical software
• Experience designing for situational awareness, maps, responsive experiences, native iOS or Android applications, multimodal interactions, or AI/ML-powered products

Benefits

• Remote-friendly work environment

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