[Remote] Learning Experience Designer

Note: The job is a remote job and is open to candidates in USA. NeighborWorks America is seeking a Learning Experience Designer to support instructional design, content development, accessibility, and learning technology across its learning initiatives. The role develops and maintains accessible, engaging courses across modalities, supports LMS delivery and multilingual content, and contributes to continuous improvement and new learning formats.

Responsibilities

• Develop and maintain online learning content using a range of course authoring tools, including Articulate Rise and Storyline
• Implement instructional design best practices to support adult learners
• Assist in the revision of existing course content based on curriculum updates and learner feedback
• Support the design and development of courses for both VILT and ILT, including asynchronous mini-course development
• Assist in adapting courses for delivery across in-person, virtual instructor-led and self-guided modalities
• Conduct accessibility reviews and remediation of course materials
• Ensure compliance with ADA, WCAG and organizational accessibility standards
• Perform quality assurance reviews of learning materials and digital courses
• Identify and resolve content, functionality and user experience issues
• Assist in the review, update and maintenance of course content within Thinkific
• Support course setup, testing and learner experience improvements
• Assist with troubleshooting and content updates related to LMS delivery
• Conduct course audits to ensure accuracy and consistency
• Assist with the translation and localization of learning materials using provided tools
• Organize translated content within learning platforms and authoring tools
• Support content standardization efforts across the course catalog
• Assist with special projects and strategic learning initiatives as needed
• Support the development and production of mini-courses and other emerging learning formats
• Create interactive learning assets that support application, reflection, collaboration and problem-solving
• Assist with multimedia production and learner engagement enhancements
• Contribute to continuous improvement and innovation initiatives across the learning portfolio
• Additional duties may be assigned as needed

Skills

• Bachelor's Degree in Education, Instructional Technology or related areas, and/or relevant work experience
• 5 years of experience in education, training, learning design or related areas
• Strong instructional design and adult learning expertise
• Experience in applying end-to-end instructional design methodologies
• Strong understanding of learner-centered design principles and their application to creating effective user experiences
• Excellent attention to detail and quality standards
• Ability to support multiple projects and competing priorities
• Strong collaboration and communication skills
• Experience working independently in a remote environment
• Comfort learning and adapting to new technologies and processes
• Sensitivity to racial, gender, sexual orientation and cultural differences
• Effective, respectful, and timely communications with internal and external stakeholders
• Listening effectively, seeks and accepts feedback
• Analytic, thoughtful and strategic thinking
• Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization
• Microsoft Productivity Suite, Generative AI, Articulate Rise and Storyline
• Experience developing courses using Articulate Rise and Storyline or other course development tools
• Video editing experience using Camtasia and/or other multimedia development tools
• Knowledge of accessibility standards (ADA/WCAG) and remediation practices
• Familiarity with multilingual learning content development and translation workflows
• Experience supporting professional, workforce, or continuing education programs
• Experience developing content for both self-guided and instructor-led learning environments
• Experience designing project-based, experiential or problem-centered learning experiences
• Experience developing workforce, professional development or adult learning programs
• Familiarity with blended learning, virtual instructor-led training (VILT) and multi-modality course design
• Experience creating learning experiences that emphasize application, collaboration and authentic assessment
• LMS (Thinkific experience preferred but not required)
• Experience working within learning management systems, preferably Thinkific

Benefits

• A collaborative, diverse hybrid environment
• 401(k) match of up to 12%
• 11 paid holidays
• Generous leave, including 40 hours of paid volunteer time
• Industry-leading benefits
• Staff Training and Education Program (STEP), designed to support continued growth and development
• Remote work environment

Company Overview