[Remote] UX/UI Product Designer

Note: The job is a remote job and is open to candidates in USA. Everblue is hiring a UX/UI Product Designer to own user experience across its Everserve software platform and the public programs it supports. The role translates complex program needs into accessible digital and service experiences through research, design, prototyping, and user testing, while collaborating with product, engineering, implementation, and program teams.

Responsibilities

• Translate complex program requirements into user flows, wireframes, mockups, and prototypes for Everserve
• Build and maintain a Figma-based design system that engineering can implement directly
• Audit existing user flows for usability and accessibility gaps, and document findings with proposed fixes
• Make design and user-experience decisions for core and new Everserve functions and features
• Map and redesign end-to-end experiences for Everblue's non-digital and blended programs, for example, how a student discovers, enrolls in, and completes a class
• Design and deliver journey maps, service blueprints, and process flows built for the people who run and use them, not just the people who build software
• Identify friction points across a program's full lifecycle and propose clear, workable fixes for both the participant and staff experience
• Support the product and program vision through research, prototyping, and user testing
• Collaborate daily with product managers, engineers, implementation specialists, and program teams
• Raise questions, propose new approaches, and advocate for the user throughout the process

Skills

• A blend of empathy, creativity, and problem-solving skill, combined with technical expertise in information architecture, user research, usability testing, and prototyping, plus the service-design fundamentals to map, diagnose, and re-architect a multi-step process end to end
• Communicate design rationale effectively to external stakeholders as well as in-house product, engineering, and implementation teams
• You're proficient in tools like Figma, Sketch, and Adobe XD, and you apply them fluently to input and selection patterns across mobile and desktop
• You're comfortable with journey mapping, service blueprints, and process design, translating a multi-touchpoint experience (a signup, an intake, an onboarding) into something a non-technical operations team can actually run
• Working knowledge of accessibility standards (WCAG 2.1 and Section 508)
• Five or more years of UX/UI or service design experience
• Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent experience demonstrated through a portfolio
• Proficiency in Figma, Sketch, Adobe XD, or comparable design and prototyping tools
• Working knowledge of service design methods (journey mapping, service blueprinting, process mapping) and experience applying them to a real operational program, not just software
• Ability to work directly with internal and external stakeholders to define requirements and design experiences that meet program needs
• Applied experience with mobile-first and responsive design principles
• A working grasp of user-centered design: planning and conducting user research, usability testing, A/B testing, rapid prototyping, and heuristic analysis
• Working knowledge of WCAG 2.1 accessibility standards and experience designing for compliance requirements
• Ability to iterate designs efficiently based on stakeholder and user feedback
• Clear, direct communication skill, written and verbal, with technical and non-technical audiences
• A track record of resolving user pain points, on screen or in a process, through design decisions grounded in evidence
• Five or more years of UX/UI or service design experience, ideally spanning both digital products and non-digital or blended program experiences
• Basic HTML5, CSS3, and JavaScript skills

Benefits

• Remote work arrangement

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