[Remote] Vice President of Operations

Note: The job is a remote job and is open to candidates in USA. Dwyer Franchising LLC is hiring a Vice President of Operations for Aire Serv. The role leads franchise system performance, operational consistency, and profitable growth while supporting franchise owners and translating Brand strategy into scalable operating plans, tools, and practices.

Responsibilities

• Partner with the Brand President to develop and execute short- and long-term operating plans, budgets, growth strategies, and Brand priorities
• Lead franchise system operational performance, including sales growth, profitability, same-store sales growth, and consistent execution of Brand standards and operating practices
• Establish and continuously improve operating policies, systems, tools, and processes that strengthen Brand differentiation, operational consistency, and franchisee performance
• Lead, develop, and manage Franchise Business Coaches and other assigned support team members, setting clear expectations and ensuring effective support for franchise owners
• Oversee the evaluation of franchisee financial and operational performance, including annual budgets, operating plans, key performance indicators, and overall business health
• Develop communication, training, reporting, and benchmarking practices that provide franchise owners and Brand leadership with timely, relevant, and actionable information
• Collaborate with Legal, Compliance, Training, Marketing, and other teams to support franchise agreement requirements, regulatory compliance, receivables, required documentation, regional meetings, new-franchisee training, and Brand events
• Evaluate new services, products, and vendor opportunities, and partner with the Brand President to maintain productive vendor relationships that support the franchise system
• Perform other duties as required

Skills

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field. An equivalent combination of education and relevant experience may be considered
• Ten or more years of experience in operations, franchise operations, multi-unit operations, field leadership, or a related role
• Experience leading and developing teams responsible for supporting business owners, franchise owners, or geographically dispersed operating locations
• Experience managing financial and operational performance, including budgets, profit and loss statements, key performance indicators, and business plans
• Experience developing and implementing operating strategies, policies, systems, and processes across a distributed organization
• Strong strategic and operational leadership skills, with the ability to translate Brand priorities into clear plans and measurable actions
• Strong financial and analytical skills, including the ability to interpret balance sheets and operational reports, identify risks and opportunities, and implement practical solutions
• Excellent verbal and written communication skills, with the ability to build relationships, influence decisions, and collaborate across a complex, matrixed organization
• Strong organizational and project-management skills, with the ability to manage multiple priorities and lead complex initiatives through successful execution
• Ability to resolve conflict objectively and professionally, respond constructively to feedback, and maintain a collaborative, team-oriented approach
• Ability to handle sensitive and confidential information with discretion
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint or similar tools
• Experience within a franchise system or multi-unit service organization
• Experience in HVAC, home services, or a related service-based industry
• Experience working with franchise agreements, Franchise Disclosure Documents, and franchise compliance requirements
• Experience leading field-based teams, including Franchise Business Coaches or similar operational support roles
• Experience within a franchise system or multi-unit service organization
• Experience in HVAC, home services, or a related service-based industry
• Experience working with franchise agreements, Franchise Disclosure Documents, and franchise compliance requirements
• Experience leading field-based teams, including Franchise Business Coaches or similar operational support roles

Benefits

• Hybrid work model
• Equity and bonus opportunities

Company Overview