[Remote] Letter Operations Program Manager

Note: The job is a remote job and is open to candidates in USA. OncoHealth is hiring a Letter Operations Program Manager to modernize and scale letter generation, with a focus on its V2 architecture and NewUM migration. The role coordinates compliance, client support, prioritization, technical roadmapping, and testing across Operations, Technology, Compliance, and Client Success.

Responsibilities

• Work with Compliance team to summarize existing compliance letter requirements by LOB, state and plan
• Create a plan and methodology to assess risk areas and points of potential divergence for current letters from requirements and best practices
• Leverage prioritized gap analysis to prioritize engineering requests for remediation of issues with current letter templates
• Define a go-forward process for aligning compliance updates with Client Success communications, Engineering intake and prioritization and operational adoption
• Serve as the primary resource for client letter-related requests and guidance
• Lead client meetings to facilitate letter creation, updates, and remediation
• Ensure consistency of approach across new implementations and existing clients
• Organize and prioritize letter-related requests across all clients
• Align with Client Success, Operations, and Technology teams to confirm priorities
• Maintain transparency and documentation of prioritization decisions
• Develop a deep understanding of current V1 and V2 letter solutions, documenting strengths, limitations, and pain points
• In partnership with Operations, Product and Engineering teams, create a prioritized roadmap for the V2 architecture that supports and aligns with NewUM migration
• Develop technical proficiency in V2 letter architecture
• Evaluate and classify change requests, using T-shirt sizing
• Maintain a centralized log of letter requests, tracking status, prioritization, and dependencies
• Define a standardized UAT signoff process for letter updates
• Support both tech-enabled and manual UAT workflows
• Ensure thorough validation and auditability before production release

Skills

• Bachelor's degree required
• Typical years of experience are 5-7 years in a related field
• Project management and business analysis skills
• Systems/Tools: Project management solutions
• Master's degree (MBA, MHA or similar) strongly preferred
• PMP certification strongly preferred
• PROSCI

Benefits

• Remote, hybrid, or in-office work options; open to employees nationwide, with work primarily in the Eastern and Central Time Zones.
• Full benefit package on your first day.
• Company bonus.
• Access to modern and engaging offices.
• Collaborative environment with social activities and community events.

Company Overview

Company H1B Sponsorship