[Remote] Manager, Operations (Alma)

Note: The job is a remote job and is open to candidates in USA. Spring Health is hiring an Operations Manager for its revenue cycle management team. The role leads process optimization, operational analytics, cross-functional projects, resource planning, and a remote operations team to improve efficiency and support providers.

Responsibilities

• Process Optimization & Scale: Identify operational bottlenecks and trends. Use data and analytics to prioritize work, design process changes, execute change management, and optimize existing workflows for continued growth and scalability
• Cross-Functional Collaboration: Collaborate with Product & Engineering, Business Intelligence, CX Strategy, and other Core Ops teams to analyze and measure the operational impact of tools, processes, and product launches on Core Ops KPIs. Own, execute, and report on identified cross-functional escalation projects
• Metrics Ownership, Data Analytics & Reporting: Analyze daily, weekly, and monthly program and metrics data to track operational efficiency, reporting outcomes and key insights regularly to leadership and business stakeholders
• Strategic Planning & Roadmap Alignment: Strategize with Operations leadership to marry staffing plans with technology roadmaps to streamline the insurance process, and support forecasting and resource planning to ensure the team is appropriately resourced
• Team Leadership & Management: Lead, coach, and manage a core operations team (including 2+ direct reports/Team Leads and a subsequent remote frontline workforce of agents up to 20 employees); unblock the team in day-to-day escalations and foster a winning team culture

Skills

• 3-5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or a revenue cycle management role
• 2-4 years of people management experience, managing teams comprised of non-exempt and exempt direct reports
• You have experience navigating the full spectrum of performance management — from setting clear expectations and delivering ongoing feedback to supporting employees through formal improvement processes and difficult conversations
• Highly resourceful and efficient at data-driven decision-making, operational process design, improvements, and execution
• Has experience leveraging AI to drive speed to results
• Relentlessly organized with meticulous attention to detail and exceptional project management skills; ability to balance attention to detail with swift execution
• A flexible team player who can roll up their sleeves to support the team creatively and scrappily while managing other projects through ruthless prioritization
• Exceptional communication skills and a customer-centric attitude
• Able to translate and communicate accurately and effectively with both internal and external stakeholders
• Passionate about mental health, our mission at Alma, and Diversity, Equity & Inclusion (DE&I)

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.
• This is a full time, fully remote position.

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