Remote Position
[Remote] Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
🌍 Remote · Malaysia
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. TTEC is hiring a Mandarin-English Bilingual Healthcare Customer Service Representative to support consumers with questions about their healthcare benefits. The role involves understanding customer needs, researching issues across multiple systems, and providing clear information about healthcare options.
Responsibilities
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Skills
- At least 6 months of customer service experience
- Bilingual in English and Mandarin
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer's needs
- Comfort working with computer systems and Windows based applications
Benefits
- Remote work from home in California
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Individualized coaching
- Access to thousands of free courses
- Supportive of your career and professional development
Company Overview