Remote Position
[Remote] Laotian-English Bilingual Healthcare Customer Service Representative - Remote in California
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. TTEC is hiring a Laotian-English Bilingual Healthcare Customer Service Representative to support consumers with questions about their healthcare benefit needs. The role involves answering calls, researching issues across multiple systems, and providing clear information to help consumers navigate healthcare options.
Responsibilities
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
Skills
- At least 6 months of customer service experience
- Bilingual in English and Laotian
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer's needs
- Comfort working with computer systems and Windows based applications
Benefits
- Remote work from your home in California
- Benefits package based on your position that could include PTO, tuition reimbursement, and health and wellness incentives
- Support for career and professional development
- Individualized coaching
- Access to thousands of free courses
Company Overview