[Remote] Farsi-English Bilingual Healthcare Customer Service Representative - Remote in California

Note: The job is a remote job and is open to candidates in USA. TTEC hires a Farsi-English Bilingual Healthcare Customer Service Representative to support consumers with questions about their healthcare benefit needs. The role involves answering customer calls, researching questions across systems, and providing clear information to help consumers navigate healthcare options.

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Skills

• At least 6 months of customer service experience
• Bilingual in English and Farsi
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer's needs
• Comfort working with computer systems and Windows based applications

Benefits

• Remote work from your home in California
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Support for career and professional development
• Instructor-led online training
• Individualized coaching
• Access to thousands of free courses
• An inclusive, community-minded culture where giving back is encouraged

Company Overview