[Remote] Mission Critical Service Specialist III

Note: The job is a remote job and is open to candidates in USA. Automated Logic Corporation, a Carrier company, is hiring a Mission Critical Service Specialist III to support building automation and related systems for customers. The role manages customer communications, system maintenance, technical troubleshooting, commissioning, and operational support, including rotating on-call coverage for critical facilities and data centers.

Responsibilities

• Serve as a primary customer contact, managing communications, work schedules, and customer relationships
• Manage server maintenance activities and planned downtime in accordance with customer requirements
• Complete and maintain required documentation including work orders, call logs, commissioning records, and customer updates
• Review and interpret technical documentation, including wiring diagrams, as-builts, drawings, and control sequences
• Provide technical support through phone, email, ticketing systems, and special projects
• Analyze building system performance, energy consumption, alarms, trends, and operational data to identify optimization opportunities and resolve issues
• Support HVAC, building automation, lighting, refrigeration, and central plant systems through commissioning, startup, re-commissioning, troubleshooting, and operational support
• Coordinate with field operations, technicians, and customers to resolve technical and operational issues
• Support multiple customers while adhering to customer-specific procedures, workflows, and service requirements
• Utilize effective communication, problem-solving, and customer service skills to achieve timely issue resolution and first-call resolution whenever possible
• Develop, maintain, and document processes and procedures to support operational excellence
• Provide training, mentoring, coaching, and knowledge sharing to team members
• Participate in rotating on-call schedules, including support for critical facilities and data center customers, responding to alarms, outages, escalations, and operational events while ensuring proper communication, documentation, and escalation

Skills

• 5+ years of experience in Building Automation Systems (BAS), controls service, commissioning, service coordination and dispatching with a High School Diploma or GED, or 3+ years of experience in Building Automation Systems (BAS), controls service, commissioning, service coordination and dispatching with an Associate Degree
• 3+ years of experience in HVAC systems, building controls, BAS platforms, and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads
• 3+ years of experience with remotely or onsite troubleshoot technical issues, analyze system operation, and coordinate resolution with customers and field personnel
• 1+ years experience with Microsoft 365 applications
• Must possess a valid, current Driver's License and be insurable by the company's insurance carrier
• Strong communication, organizational, customer relationship, and problem-solving skills
• Commitment to delivering exceptional customer service and innovative building automation solutions
• Ability to work independently and effectively within a team environment
• Experience supporting commercial, industrial, healthcare, pharmaceutical, mission-critical, or data center environments
• Knowledge of HVAC control devices, field instrumentation, BAS components, and industry communication protocols including BACnet, Modbus, LonWorks, and IP-based networks
• Experience with chiller plant optimization, energy management, system commissioning, and performance analysis
• Strong networking, computer, troubleshooting, programming, scripting, and remote support skills
• Experience supporting after-hours operations, incident response, and service restoration activities
• Demonstrated ability to manage multiple customer priorities while maintaining a high level of responsiveness and service quality

Benefits

• Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance
• This position may be entitled to short-term cash incentives, subject to plan requirements.

Company Overview