Seasoned Remote Customer Service Claims Representative – Virtual Property Inspection & Homeowner Advocacy Specialist

Welcome to brighthush – Where Advocacy Meets Opportunity

At brighthush, we’re more than a public adjusting firm – we’re a movement dedicated to ensuring every homeowner receives the fair treatment they deserve. With a proud history spanning over three decades, brighthush has grown to become the largest public adjusting organization in the United States. Our mission is simple yet powerful: to empower homeowners through expert advocacy, meticulous documentation, and relentless pursuit of justice in the insurance claims process. If you’re passionate about making a tangible difference in people’s lives, thrive in a flexible, remote environment, and are ready to unlock your earning potential, we invite you to explore this unique opportunity.

Why Join brighthush?

- Impactful Work: Every call, every inspection, and every claim you handle directly influences the financial well‑being of homeowners across the country. - Unlimited Income Potential: Our commission‑based structure rewards performance. While the average annual earnings range from $35,000 to $150,000, top performers consistently exceed these figures. - Comprehensive Training & Ongoing Support: No prior experience? No problem. We provide step‑by‑step training, mentorship, and continuous learning resources to help you master the art of virtual inspections and homeowner advocacy. - Flexible Schedule: Whether you’re a full‑time professional, a student, or a parent, you can design a schedule that fits your lifestyle. - Inflation‑Resistant Profession: As the demand for fair insurance settlements rises—especially during inclement weather—your role remains essential and highly sought after. - Remote Work: Work from the comfort of your home, using secure video‑conferencing tools. No commuting, no office constraints.

Key Responsibilities

• Conduct virtual property inspections using secure web‑conferencing software, accurately documenting damage and relevant details.
• Advocate on behalf of homeowners, ensuring insurance companies honor policy terms and provide fair compensation.
• Collaborate with licensed public adjusters to develop comprehensive claim strategies and support documentation.
• Maintain meticulous records of inspections, client interactions, and claim progress in our CRM system.
• Stay current on state insurance regulations and industry best practices to provide informed guidance to clients.
• Participate in regular training sessions, webinars, and performance reviews to refine skills and advance career trajectory.

Essential Qualifications

• Must be at least 18 years old.
• Must pass the applicable state licensing exam for public adjusters.
• Proficiency with video‑conferencing tools (Zoom, Teams, etc.) and basic computer literacy.
• Strong verbal and written communication skills in English.
• High level of integrity, empathy, and a genuine desire to help homeowners.
• Self‑motivated, organized, and capable of managing multiple claims simultaneously.

Preferred Qualifications

• Prior experience in customer service, insurance, or claims handling.
• Knowledge of state insurance laws and regulations.
• Experience with virtual inspection tools or property assessment software.
• Background in sales or commission‑based roles.

Skills & Competencies

• Exceptional interpersonal skills – able to build rapport with homeowners quickly.
• Analytical mindset – assess damage accurately and identify key claim points.
• Problem‑solving – navigate complex claim scenarios and find effective solutions.
• Time management – prioritize tasks, meet deadlines, and maintain high productivity.
• Adaptability – thrive in a fast‑changing environment and embrace new technologies.
• Team collaboration – work seamlessly with adjusters, trainers, and support staff.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As you gain experience and demonstrate excellence, you’ll have access to:

• Advanced training modules covering advanced inspection techniques, negotiation strategies, and claim management.
• Leadership development programs that prepare you for supervisory or managerial roles.
• Cross‑departmental projects that broaden your skill set and industry knowledge.
• Annual performance bonuses and incentive plans tied to individual and team achievements.
• Mentorship from seasoned public adjusters who share insights and career guidance.

Work Environment & Company Culture

brighthush fosters a culture of respect, transparency, and continuous improvement. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles to share wins, challenges, and best practices.
• Monthly town‑hall meetings with leadership to discuss company direction and employee feedback.
• Access to an internal knowledge base, discussion forums, and peer‑to‑peer support.
• Recognition programs that celebrate outstanding performance and client impact.
• Inclusive policies that value diversity, equity, and belonging across all levels.

Compensation & Benefits

- Commission‑Based Earnings: Typical annual earnings range from $35,000 to $150,000, depending on performance and volume of claims handled. - Flexible Work Hours: Design your own schedule to balance personal and professional commitments. - Remote Work Setup: Receive a stipend for home‑office equipment and high‑speed internet. - Professional Development: Unlimited access to training courses, certifications, and industry conferences. - Health & Wellness Resources: Virtual wellness programs, mental health support, and access to health‑care partners. - Retirement Planning: Contributions to a 401(k) plan with company matching for long‑term financial security. - Paid Time Off: Earn vacation days based on tenure and performance milestones. - Employee Assistance Program: Confidential counseling and support services for personal and professional challenges.

Eligibility & Application Process

This role is open to residents of the following states: AZ, CA, CO, GA, HI, IN, MD, MN, MT, NV, NJ, NM, NC, OH, OK, PA, RI, UT, VA, WV, WI. Candidates must be able to work from home using video‑conferencing software and pass the applicable state licensing exam.

The hiring process includes:

• Initial application submission via our online portal.
• Virtual interview conducted over Zoom with a hiring manager and a senior adjuster.
• Assessment of communication skills, problem‑solving ability, and cultural fit.
• License verification and background check.
• Onboarding and training kickoff within two weeks of hire date.

How to Apply

Ready to make a difference and unlock your earning potential? Click the link below to submit your application and start your journey with brighthush today.

Apply Now – Remote Customer Service Claims Representative

Closing Statement

At brighthush, we’re not just hiring a customer service representative; we’re building a team of passionate advocates who transform the insurance claims experience for homeowners nationwide. If you’re driven by purpose, eager to learn, and ready to earn on your own terms, we want to hear from you. Join us and become part of a legacy that has stood the test of time, championing fairness and integrity in every claim.