[Remote] Payment Analyst Lead

Note: The job is a remote job and is open to candidates in USA. YMCA of San Diego County is hiring a Payment Analyst Lead to supervise payment and subsidy support staff and ensure timely, accurate provider payments that comply with applicable regulations. The role also supports daily payment operations, resolves complex issues, monitors performance, and works with providers and community partners to advance program goals.

Responsibilities

• Ensure team compliance with State and County Regulations, maintaining accuracy, timeliness, and adherence to provider subsidy payment protocols
• Lead, coach, evaluate, and manage a team to uphold compliance with State, County and YMCA of San Diego County policies, procedures, and regulations
• Participate in recruitment, selection, training, scheduling, and performance measurement to foster staff development and growth
• Coordinate workload priorities to meet unit goals; oversee the process, orientation, and updates of childcare provider information to ensure timely authorization of childcare services; promote quality childcare among childcare providers
• Track compliance and performance by reviewing and overseeing Payment Analyst and Subsidy Support work
• Actively contribute to and engage in Community Support Services projects and workgroups
• Assist in developing performance measures to align customer service and compliance operations with YMCA’s mission, vision, goals, and objectives
• Represent the agency and professionalism and accuracy at provider focus group meetings, community collaboratives, program meetings, and events; May also present or conduct trainings for community partners
• Participate in both on-site and off-site learning opportunities, including workshops, conferences, staff meetings, and trainings; Coordinate and arrange for special meetings as needed

Skills

• The ideal candidate is a strong leader who can effectively communicate with diverse audiences, facilitate team meetings and discussions, coach staff, and support operational decision-making
• This role requires advanced organizational skills, attention to detail, and proficiency in Microsoft Office applications, particularly Excel, to monitor performance, analyze data, and support reporting functions
• * Bachelor's degree in child development, human services, or related field, or four (4) years' equivalent related experience required AND
• * A minimum of six (6) years' work experience required in:
• Four (4) years in claims processing within a community-based organization serving children, youth, families and/or adults
• Two (2) years of experience of program support in comparable state or local funded subsidy childcare or child development program
• * Demonstrated experience, sensitivity, and competency in working with groups and individuals of diverse social, ethnic, religious, socioeconomic, and cultural backgrounds, with the ability to coach and model in this area
• * Demonstrated ability to interpret and communicate complex contract regulations effectively
• * Demonstrated participation in specific program policy, technology, or customer service projects aimed at increasing program efficiencies
• * Strong customer service, conflict de-escalation, active listening, and communication skills; ability to coach and model in this area
• * Ability to read and interpret regulations, contracts, policies, and other complex materials
• * Ability to communicate clearly and effectively, including the interpretation of regulations, contracts, policies, and complex programming
• * Strong proven leadership skills, with the ability to work effectively independently as well as part of a team
• * Strong interpersonal skills, including the ability to build trust and work effectively with a diverse range of people
• Bilingual communication skills are highly desirable to effectively support providers, staff, and stakeholders
• * Bilingual in Spanish preferred

Benefits

• Remote work, provided the employee works within the San Diego County Region; potential to work 1-2 times per month at the North Park office. Work designation may change based on business needs.

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