[Remote] People Operations Generalist (HR Generalist)

Note: The job is a remote job and is open to candidates in USA. Remarcable builds software for trade contractors and is hiring a People Operations Generalist to manage day-to-day HR operations as the company scales. The role supports primarily U.S. employees across HR systems and data, employee relations, recruiting and onboarding, performance and engagement, total rewards, compliance, and people projects.

Responsibilities

• Own the Rippling HRIS as the system of record: data entry, audits, workflows, permissions and integrations with payroll and benefits
• Process all employee lifecycle transactions accurately: new hires, job and pay changes, transfers, leaves and terminations
• Build and maintain HR reporting: headcount, turnover, time to hire, compensation and engagement metrics
• Document HR processes, build templates and checklists, and create self-serve resources for employees and managers
• Evaluate, implement and improve HR tools as we scale, and automate manual work where possible
• Be the first point of contact for HR questions from employees and managers across Marketing, Sales, Customer Success, Engineering, Product and G&A
• Guide managers on policies, documentation and HR processes, and support performance conversations
• Lead employee relations matters end to end: intake, investigation, documentation and resolution, escalating to the VP, People or People Business Partner as needed
• Partner with our Recruiting team and U.S. hiring managers on workforce plans, job descriptions, interview processes and offers
• Own a consistent, welcoming onboarding experience for U.S. new hires, including remote employees across multiple states
• Manage offboarding, exit interviews and related documentation
• Run performance review, goal-setting and promotion cycles; help managers calibrate fairly
• Support learning and development programs, career frameworks and manager training
• Run engagement surveys, turn results into action plans, and help shape culture, recognition and team events
• Administer benefits enrollment, renewals and employee questions for U.S. plans, working with brokers and carriers
• Support compensation work: salary benchmarking, merit cycles, equity communication and leveling
• Partner with Finance and Payroll on accurate, on-time payroll inputs, leaves and changes for U.S. employees
• Keep policies, handbooks and practices compliant with U.S. federal, state and local law, including for multi-state remote employees, and align with the Vancouver team on company-wide policies
• Manage leaves of absence, accommodations, I-9s and required filings and postings
• Draft and update policies as the company grows, and train managers on them
• Lead or support People projects such as new-market or new-state expansion, HR tech rollouts, org changes and integration of new teams
• Bring ideas, raise risks and pitch in wherever the team needs it

Skills

• 3–5 years of HR experience, including at least 2 years in a generalist or People Operations role
• Experience at a high-growth startup or scale-up, ideally in SaaS or technology
• Experience with Rippling HRIS and/or Payroll
• Solid working knowledge of U.S. employment law, including multi-state compliance for remote employees
• Proven judgment handling employee relations, investigations and confidential matters
• Hands-on experience administering an HRIS (e.g., Rippling, BambooHR, HiBob, Workday), strong Excel or Google Sheets skills, and sharp attention to detail with HR data
• Strong communication skills and sound judgment when advising managers on policy and process
• A builder's mindset: comfortable with ambiguity, quick to create structure, and happy to do both strategic and tactical work
• Experience supporting employees in Canada, especially B.C. Employment Standards, or managing a cross-border workforce
• Experience with benefits renewals, compensation cycles or equity programs
• Familiarity with construction, trades or field-based industries, or supporting go-to-market and implementation teams
• HR certification such as SHRM-CP/SCP, PHR/SPHR or CPHR

Benefits

• Opportunity to shape HR systems and processes as the company scales
• Chance to start with a high-growth company at an early stage and advance as the company scales
• Work closely with members of the People team on meaningful initiatives
• Performance-based bonus
• Comprehensive health and wellness benefits including Medical, Dental, Vision, STD, LTD and Life Insurance
• 401(k) with company match
• Opportunity to grow with a fast-scaling tech company
• Collaborative, mission-driven culture

Company Overview