[Remote] Remote --- Automotive Sales & Service Representative

Note: The job is a remote job and is open to candidates in USA. TP is hiring an Automotive Sales & Service Representative to manage inbound and outbound customer communications and resolve inquiries. The role focuses on promoting products and memberships, retaining customers, processing sales, and meeting sales and customer satisfaction goals.

Responsibilities

• As a Sales & Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns
• Handle inbound and outbound customer interactions professionally, building rapport and identifying customer needs through effective discovery techniques
• Present and promote products, services, and membership benefits while tailoring recommendations to each customer's situation
• Identify potential retention opportunities by educating members on membership benefits, services, and available solutions that align with their needs
• Apply consultative retention strategies to preserve memberships and strengthen long-term customer loyalty
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Educate customers on available plans, coverage options, features, and value-added services
• Track all call related information for auditing and reporting purposes
• Participate in coaching sessions, sales training, team meetings, potential client calls and continuous improvement initiatives
• Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics
• Identify upselling and cross-selling opportunities to maximize customer value and business growth
• Process sales transactions, service enrollments, and payment arrangements accurately
• Address customer questions, objections, and concerns with confidence while providing clear and persuasive offer with an additional rebuttal when appropriate
• Upsell every call required

Skills

• High School Diploma or equivalent
• Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment
• Proven ability to meet or exceed sales, conversion, or performance goals
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Strong communication, persuasion, negotiation, and relationship-building skills
• Excellent active listening skills with the ability to uncover customer needs and recommend appropriate solutions
• Proven ability to influence customer decisions and successfully retain business through relationship-building and problem-solving techniques
• Comfortable navigating multiple software applications, systems, and sales tools simultaneously
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Communication: Outstanding communication, listening, and analytical skills
• Organizational Skills: Strong organizational and problem-solving skills
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
• Customer service and sales experience preferred
• College degree preferred

Benefits

• Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
• Mental health and well-being resources, including Employment Assistance Programs.
• Health and personal time off (HPT), and leave programs as eligible.
• Competitive 401(K) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• FSA plans.
• Retailer discounts.
• A platform for career advancement.
• Remote work arrangement

Company Overview