[Remote] Senior Field AI Solutions Engineer

Note: The job is a remote job and is open to candidates in USA. Lenovo is a global technology company focused on AI-enabled devices, infrastructure, software, solutions, and services. The Senior Field AI Solutions Engineer will deploy, integrate, optimize, and operationalize AI-powered solutions in customer environments while leading technical delivery, troubleshooting, documentation, and feedback to research and development teams.

Responsibilities

• Deploy AI-powered solutions in customer environments, including edge computing platforms, software applications, sensors, and supporting infrastructure
• Integrate solutions with customer IT and operational systems, APIs, databases, and enterprise platforms
• Develop and maintain integration code, automation scripts, and deployment tooling using Python and related technologies
• Assess customer environments and ensure deployment readiness, connectivity, and system compatibility
• Configure, tune, validate, and troubleshoot Computer Vision and AI models in production environments
• Analyze field performance, identify root causes of accuracy issues, and optimize solution performance for real-world operating conditions
• Collect and analyze deployment data to support continuous improvement and model refinement
• Partner with RD teams to communicate field findings and accelerate product maturity
• Serve as the primary technical lead for customer deployment activities, driving implementation execution and coordinating with architects, product managers, RD teams, and customer stakeholders
• Lead complex technical issue resolution and coordinate cross-functional engineering teams when escalations are required
• Conduct customer acceptance testing and validate deployment success criteria
• Train customer teams on solution operation, best practices, and troubleshooting procedures
• Create and maintain installation guides, deployment documentation, configuration records, and troubleshooting playbooks
• Document lessons learned and best practices to improve future deployments and accelerate solution scalability
• Serve as the critical feedback channel to the core RD team. Translate on-site deployment issues, hardware limitations, integration challenges, and algorithmic edge cases into structured, actionable engineering insights
• Capture and distill delivery experience into optimization recommendations for both software and hardware components, relaying timely feedback to Solution Architects and the RD team
• Adhere to customer safety, security, privacy, and compliance requirements during all deployment activities
• Protect customer data and Lenovo intellectual property in accordance with company policies, contractual obligations, and applicable regulations

Skills

• • 5+ years of experience in solution deployment, systems integration, software engineering, field implementation, or related technical roles
• • Bachelor's or Master's degree in Computer Science, Electrical Engineering, Computer Engineering, AI/ML, or a similar degree
• • Practical experience deploying, tuning, validating, and troubleshooting Computer Vision and AI-based solutions in production environments
• • Demonstrated ability to diagnose and resolve complex technical issues across software, infrastructure, and deployed systems
• • Strong communication and presentation skills with customer-facing experience
• • Experience in manufacturing, industrial automation, computer vision, AI platforms, or intelligent edge solutions is preferred
• • Willingness to travel extensively and support long-term customer-site deployments globally
• • Mandarin language proficiency is a plus

Benefits

• Fully remote role
• International travel to collaborate with global R&D labs, business units, and pilot customers
• Extensive travel and extended customer-site engagements, which may reach 70–80% depending on project needs and incubation phase

Company Overview

Company H1B Sponsorship