[Remote] Senior Manager, Data & Analytics Product Strategic Operations

Note: The job is a remote job and is open to candidates in USA. ServiceNow’s Data and Analytics Product team builds solutions that help customers connect, understand, and act on enterprise data to power workflows and agentic AI. The Senior Manager drives high-impact cross-functional strategic programs, executive insights, and go-to-market readiness for Data and Analytics products.

Responsibilities

• Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams
• Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion
• Establish and report key product and business metrics to drive executive decisions
• Analyze trends and data to provide leadership insights
• Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy
• Use AI to enhance program efficiency, decision-making, communication, and risk management
• Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams
• Identify and resolve critical path go-to-market issues across cross-functional teams
• Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines
• Develop and drive Data and Analytics Product Advisory Council (PAC) activities

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firms
• Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams
• Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives
• Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently
• Professional certification, such as Project Management Professional (PMP) or equivalent
• Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus

Benefits

• Remote work

Company Overview

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