[Remote] Senior Marketing Technology Administrator (Remote)

Note: The job is a remote job and is open to candidates in USA. CliftonLarsonAllen (CLA) is hiring a Senior Marketing Technology Administrator to serve as a subject matter expert for its sales and marketing platforms, including CRM. The role supports platform functionality, integrations, reporting, process consistency, and user adoption through hands-on configuration, analysis, troubleshooting, and collaboration.

Responsibilities

• Serve as a subject matter expert for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related marketing technologies, collaborating across functions to support business needs
• Manage assigned incidents, service requests, defects, and enhancement tickets from intake through resolution, including triage, prioritization, documentation, status communication, root-cause analysis, and timely escalation in accordance with established service-level expectations
• Perform fit-gap analysis and recommend out-of-the-box, low-code, integration, or pro-code approaches in partnership with developers and solution architects
• Configure and support Dataverse and model-driven applications, including tables, relationships, forms, views, dashboards, business rules, business process flows, and Power Automate cloud flows
• Maintain role-based security configurations by applying approved business units, security roles, teams, column-level security, auditing, and data privacy requirements
• Support application lifecycle management activities, including solutions, environment variables, connection references, deployment documentation, and releases across development, test, UAT, and production environments
• Develop test scenarios and participate in system, integration, regression, user acceptance, production validation, and post-deployment support activities
• Monitor platform health, automation and integration failures, API usage, storage capacity, performance, and Microsoft service updates; investigate issues and coordinate remediation as needed
• Assess relevant Microsoft release-wave changes and support impact analysis, testing, communication, and adoption planning
• Support integration efforts with enterprise applications using Dataverse APIs, standard or custom connectors, Azure services, and approved middleware
• Maintain data quality through validation, migration support, duplicate management, cleansing, retention, auditing, and integration monitoring
• Identify automation and process-improvement opportunities and implement approved enhancements that improve efficiency and user experience
• Partner with security, privacy, compliance, architecture, development, and business teams to ensure solutions follow organizational standards
• Maintain functional specifications, technical documentation, test evidence, deployment plans
• Provide advanced user support, deliver training, share knowledge with team members, and promote effective system adoption
• Evaluate platform capabilities, including Copilot and AI features, and provide analysis for secure and responsible business use

Skills

• Excellent interpersonal skills with the ability to communicate at all levels
• Strong problem solving and creative skills and the ability to exercise sound judgment
• Demonstrate a high level of integrity and dependability with a strong sense of urgency and results-orientation
• 4 years of relevant experience required
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree
• Advanced experience supporting Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft Dataverse, and model-driven applications
• Hands-on knowledge of tables, relationships, forms, views, dashboards, business rules, business process flows, duplicate detection, auditing, and role-based security
• Strong working knowledge of Power Automate, including flow design, error handling, monitoring, connection management, and performance considerations
• Working knowledge of Power Apps, Power BI, Microsoft 365 integrations, Copilot Studio, and responsible use of Copilot capabilities
• Experience with application release documentation, and deployment strategies
• Understanding of Dataverse integration patterns, REST APIs, webhooks, custom connectors, Azure Functions, Logic Apps, middleware, and service accounts
• Ability to read and troubleshoot JavaScript, FetchXML, Power Fx, JSON, and basic SQL
• Knowledge of platform limits, licensing considerations, capacity management, environment strategy, data-loss-prevention policies, auditing, backup, and disaster-recovery concepts
• Experience with Azure DevOps or GitHub for release tracking
• Experience with ticket management in tools like Service now
• Experience creating functional specifications, solution documentation, process maps, acceptance criteria, test plans, traceability records, deployment plans
• Strong analytical, troubleshooting, written, and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences
• Experience working within Agile or Scrum delivery methods and collaborating with developers, architects, testers, administrators, and business stakeholders
• Experience with XrmToolBox, Power Platform administration tools, Customer Insights, LinkedIn Sales Navigator, and similar CRM troubleshooting or productivity tools
• Experience with Dynamics CRM or Marketing systems
• Familiarity with C#/.NET plug-ins

Benefits

• Health benefits
• Dental benefits
• Vision benefits
• 401k

Company Overview

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