[Remote] Senior Solutions Consultant

Note: The job is a remote job and is open to candidates in USA. Genesys is hiring a Senior Solutions Consultant to advise strategic enterprise customers on AI-powered customer experience transformation. The role leads technical discovery, solution architecture, demonstrations, prototypes, and pilots while partnering with account teams to advance opportunities and deliver measurable business outcomes.

Responsibilities

• Lead discovery engagements that uncover customer priorities, business challenges, technical constraints, and high-value transformation opportunities
• Own the technical strategy and solution recommendation for assigned opportunities, translating complex requirements into clear architectures, business outcomes, and customer value
• Build trusted relationships with enterprise architects, technology owners, engineering leaders, executives, and other key stakeholders across strategic accounts
• Design AI-powered customer experience solutions, including conversational AI, agentic AI, intelligent orchestration, automation, and human-in-the-loop experiences
• Develop and deliver compelling demonstrations, workshops, prototypes, and executive-level presentations that establish credibility and accelerate customer decision-making
• Rapidly prototype and iterate solutions using prompt engineering, APIs, cloud services, and modern development practices to validate concepts and reduce technical uncertainty
• Design scalable reference architectures that integrate Genesys Cloud with customer systems, cloud platforms, CRM applications, AI services, data sources, and third-party technologies
• Lead technical pilots and proofs of concept from initial definition through execution, validation, and measurable outcomes
• Drive alignment across business and technical stakeholders, identifying risks, challenging assumptions when appropriate, and providing a clear technical point of view
• Partner closely with Account Executives and the broader account team to advance opportunities, remove technical barriers, and support growth within assigned strategic accounts
• Collaborate with Genesys product and engineering teams by bringing forward customer requirements, evidence-based insights, architectural considerations, and opportunities for innovation
• Develop reusable architectures, demonstrations, frameworks, and best practices that improve execution across the Strategic Accounts organization
• Create high-quality technical and strategic documentation, including solution architectures, proposals, use cases, pilot plans, and technical recommendations
• Contribute thought leadership through customer engagements, presentations, internal enablement, and industry discussions
• Support peers and partners by sharing expertise, coaching on solution approaches, and helping raise technical capability across the broader team

Skills

• Bachelor's degree or equivalent practical experience, with 5+ years of experience in solutions consulting, sales engineering, solution architecture, or a similar customer-facing technical role
• Proven experience working with large, complex enterprise customers and navigating multi-stakeholder technical decision processes
• Strong understanding of AI concepts, including generative AI, agentic AI, large language models, and AI-native solution design
• Hands-on experience applying prompt engineering techniques to real-world use cases
• Ability to translate complex technical capabilities and architectures into clear business value and measurable outcomes
• Experience designing customer journeys, workflows, conversational experiences, or automation within contact center, customer experience, or related enterprise environments
• Strong technical foundation in APIs, integrations, cloud architectures, and modern application development practices
• Experience with public cloud platforms such as AWS, Azure, or Google Cloud
• Hands-on development or scripting experience using languages such as JavaScript, Python, or similar technologies
• Ability to rapidly build prototypes and proof-of-concept solutions that integrate multiple technologies and data sources
• Strong presentation, storytelling, and communication skills, with the ability to engage confidently with both deeply technical audiences and senior executives
• Strong problem-solving skills and the ability to navigate ambiguity, competing priorities, and evolving customer requirements
• Demonstrated ownership, initiative, and accountability for driving technical outcomes and advancing customer opportunities
• Strong collaboration and influencing skills across sales, product, engineering, partners, and customer teams
• Experience leading pilots, proofs of concept, or other complex technical initiatives from definition through completion
• Hands-on experience with Genesys Cloud, including APIs, integrations, Architect, AI capabilities, or related platform services
• Experience integrating enterprise platforms such as Salesforce, ServiceNow, AWS, Microsoft Azure, or similar technologies
• Experience with Retrieval-Augmented Generation (RAG), large language model applications, and enterprise AI architectures
• Familiarity with Model Context Protocol (MCP) and its application within AI solution architectures
• Understanding of machine learning concepts, model behavior, evaluation techniques, and the limitations of AI systems
• Exposure to advanced machine learning or statistical approaches, including Bayesian methods
• Experience designing solutions within SaaS or cloud-based enterprise environments
• Demonstrated thought leadership through customer presentations, published content, conference participation, internal enablement, or industry contributions
• Experience influencing long-term enterprise architecture or technology strategy
• Experience using AI-assisted development tools such as Cursor, GitHub Copilot, or similar technologies
• Demonstrated commitment to continuous learning, particularly in AI, cloud architecture, customer experience technologies, and emerging development practices

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
• Flexible-first culture
• Mentorship, learning programs, leadership development and education support
• Paid volunteer time
• August Free Fridays
• Well-being resources
• Regionally tailored programs for employees and their families

Company Overview

Company H1B Sponsorship