[Remote] Sr Account Executive, Ticketing - LOVB Minnesota

Note: The job is a remote job and is open to candidates in USA. League One Volleyball (LOVB) is hiring a Senior Account Executive, Ticketing to drive ticket revenue and deliver service to members, fans, and community partners. The role combines outbound sales, membership retention and account management, ticket operations, and match-day fan support.

Responsibilities

• Execute 60+ daily outbound sales activities through phone, email,text messaging, and LinkedIn outreach
• Generate new business through season ticket memberships, group sales, partial plans, and premium experiences
• Meet and exceed individual sales and revenue goals
• Maintain accurate sales activity, pipeline management, and forecasting within CRM systems
• Develop and execute sales strategies to maximize ticketrevenue opportunities
• Identify opportunities to increase customer lifetime value through upselling and cross-selling initiatives
• Identify, research, and cultivate new sales opportunities
• Build and maintain prospect databases and lead pipelines
• Develop relationships with businesses, organizations, schools, and community groups
• Capture and maintain accurate customer contactinformation and sales records
• Utilize prospecting tools and outreach strategies to generate qualified leads
• Support season member renewal campaigns and retention initiatives
• Identify opportunities for upgrades, referrals, add-ons, and premium experiences
• Build long-term relationships with season members and key accounts
• Support loyalty and retention programs designed to increase member satisfaction and engagement
• Proactively communicate with members regarding account benefits, events, and opportunities
• Serve as a primary point of contactfor season members and fans
• Handle ticket exchanges, seatrelocations, accountinquiries, and service requests
• Resolve customer issues professionally and efficiently
• Deliver exceptional service that enhances the overallfan experience
• Support member communication efforts and service campaigns
• Sell and coordinate Fan Experience Packages (FEPs) and group experiences
• Collaborate with internalteams to ensure successful execution offan experiences
• Assist with fulfillment and execution during match days and special events
• Support hospitality, premium experiences, and fan engagementinitiatives
• Ensure all experiences are delivered in alignment with LOVBstandards
• Process ticket orders accurately using Archtics, TM1 Sales, FEVO, Ticketmaster, and related systems
• Facilitate group ticketfulfillment and ticketing requests
• Maintain inventory accuracy and order quality
• Supportticketing system administration and operational processes
• Assist with troubleshooting ticketing issues and customer account concerns
• Assist with box office operations during matches and special events
• Support walk-up sales, customer service, and issue resolution
• Serve as an on-site ticketing contact during designated events
• Support preseason events, member events,fan activations, and community initiatives
• Travelto select matches and events as needed
• Partner closely with Marketing, CRM, Operations, and Eventteams
• Supportticket sales campaigns, group sales initiatives, and fulfillment efforts
• Participate in departmental meetings and collaborative projects
• Share customerfeedback and insights to improve fan experiences and business outcomes
• Support organizational initiatives that contribute to the growth of LOVB

Skills

• Proven ability to build relationships and generate revenue through outbound sales efforts
• Strong customer service and account management skills
• Excellent communication, presentation, and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• Ability to work independently in a remote environment
• Strong problem-solving and conflict-resolution capabilities
• Detail-oriented with strong follow-through and accountability
• Ability to learn and effectively utilize ticketing and CRM platforms
• Passion for sports, live events, and fan engagement
• Bachelor's degree required or equivalent combination of education and experience
• 1–3 years of experience in ticket sales, sports sales, customer service, business development, or related fields
• Experience achieving sales goals and managing customer relationships
• Highly motivated and results-driven
• Exceptional relationship-building and customer service orientation
• Strong communication and listening skills
• Self-starter with a proactive approach to problem solving
• Resilient and adaptable in a dynamic environment
• Collaborative and team-oriented
• Strong attention to detail and commitmentto execution excellence
• Positive attitude with a growth mindset
• Passion for LOVB's mission and commitmentto growing the sport of volleyball
• Experience with CRM systems and sales pipelines preferred
• Experience in professional sports, collegiate athletics, entertainment, or live events
• Familiarity with Archtics, TM1 Sales, FEVO, Ticketmaster, Salesforce, or related CRM platforms
• Experience with outbound prospecting and lead generation
• Experience supporting season ticket membership programs
• Passion for volleyball and women's professional sports

Benefits

• Hybrid work arrangement (Minneapolis, MN based), with occasional travel for matches, member events, and company meetings

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