[Remote] Staff Platform Engineer, AI Enablement

Note: The job is a remote job and is open to candidates in USA. Zocdoc is a digital health marketplace focused on improving access to healthcare by helping patients find and book care. The Staff Platform Engineer, AI Enablement will build foundational platform systems, tooling, guardrails, and AI-powered workflows that improve productivity, safety, reliability, and adoption for technical and non-technical builders across the organization.

Responsibilities

• Design and build platform services and solutions that are secure, scalable, and intentionally easy to use — including CI/CD pipelines, developer tooling, shared infrastructure patterns, and AI-powered developer workflows
• Contribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows for both engineering and non-engineering builders
• Build and maintain opinionated platforms and guardrails that enable non-technical teams to safely create, share, and operationalize AI tools — without introducing security vulnerabilities, access control failures, or operational bottlenecks
• Define and evolve the software development lifecycle for non-traditional builders: access controls, credential management, testing patterns, on-call/support paths, and contribution workflows
• Collaborate across teams to understand real developer pain points and non-technical stakeholder needs; validate platform bets; and drive adoption of platform capabilities across both audiences
• Own and deliver high-impact platform investments end to end — from problem framing through implementation and rollout
• Improve measurable outcomes such as build times, deployment safety, AI tool adoption rates, and operational simplicity
• Champion platform-as-product thinking by treating internal engineers *and* non-technical builders as first-class users — and continuously refining the experience based on their feedback
• Advance platform capabilities in AI-assisted development, helping shape how all Zocdoc builders use AI in their daily workflows with the right guardrails for safety, quality, and testability
• Work with cutting-edge generative AI tools and technology to accelerate platform development and model best practices for the broader organization
• Mentor engineers and technologists across the business and raise the bar for technical design and code quality
• Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck

Skills

• Enjoy building platforms that enable productivity, consistency, and autonomy for diverse audiences
• Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results
• Are motivated by making *other people* more effective; not just shipping your own features
• Like designing cohesive developer and/or non-technical experiences that teams actually want to adopt
• Care deeply about empathy, usability, and reducing cognitive load
• Prefer solving real problems through thoughtful design, iteration, and collaboration
• Are comfortable translating complex technical concepts for non-technical stakeholders — and enjoy doing it
• Find satisfaction in building systems that scale predictably and help others succeed
• Thrive in environments with ambiguity, frequent change, and evolving prioritization — and bring clarity where there was none
• Are a natural collaborator
• Have 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams
• Have designed and operated distributed systems in AWS or similar cloud environments
• Bring strong judgment around platform abstractions and APIs — knowing when to standardize and when to stay flexible
• Can take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes
• Communicate technical trade-offs clearly to both technical and non-technical audiences — translating engineering concepts into terms that resonate with stakeholders outside of software development
• Treat adoption as a first-class engineering problem, not an afterthought — and know that adoption across non-technical teams requires an even higher bar of empathy and communication
• Have experience (or strong, informed opinions) building guardrails, access controls, and safe onboarding paths for non-engineers using AI tools
• Are motivated by enabling other engineers *and* non-technical builders to work reliably, safely, and with confidence
• Value learning, curiosity, and operational excellence — and model those qualities for the team
• Are comfortable in fast-moving, high-change environments where priorities evolve and alignment requires active investment
• Have integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
• Hold a Bachelor's degree in CS, Math, Engineering, or a related field (or equivalent practical experience)

Benefits

• Flexible work environment for those based in NYC (Role is open to remote)
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Company Overview

Company H1B Sponsorship