[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Momentive Software is hiring a Strategic Account Manager to manage relationships with existing association, nonprofit, and membership-organization clients. The role is responsible for retention and revenue expansion through renewals, account reviews, identifying growth opportunities, and coordination with Customer Success, Support, and Product.

Responsibilities

• Own a portfolio of existing Momentive clients, serving as their main point of contact after the sale
• Manage renewals for your accounts start to finish, and catch churn risk early enough to fix it
• Ind and close expansion opportunities — cross-sell and upsell across the Momentive product portfolio (Aptify, NimbleAMS, GiveSmart, and more)
• Run quarterly business reviews with clients to revisit their goals, show the value delivered, and flag what's next
• Build and maintain relationships with multiple stakeholders in each account, not just your primary contact
• Partner with Customer Success and Support so clients get one connected experience instead of a handoff between teams
• Keep Salesforce current with account plans, renewal dates, opportunity stages, and next steps
• Track your book against net revenue retention (NRR), renewal rate, and expansion targets, and report on it regularly
• Bring client feedback back to Momentive — flag themes for Product and Marketing so the roadmap reflects what clients actually need
• Stay current on the association and nonprofit technology landscape so you can speak to what matters to your clients
• Partner with your Director on account planning, deal strategy, and pipeline reviews for your book

Skills

• 3+ years in account management, customer success, or a client-facing sales role, ideally in B2B SaaS
• A track record of meeting or exceeding retention and renewal targets
• Experience identifying and closing expansion opportunities within an existing account base
• Comfort managing a portfolio of accounts at once, prioritizing where your time has the most impact
• Experience navigating accounts with more than one stakeholder or decision-maker
• Salesforce, or a comparable CRM, used daily to track accounts, pipeline, and renewals
• Comfortable with Gong, Salesloft, or similar sales engagement tools
• Microsoft Office 365, including Excel for account and portfolio reporting
• Strong relationship-builder who earns trust with clients and keeps it
• Clear communicator, in writing and in person, with clients and with internal partners
• Organized enough to manage a full portfolio of accounts without letting renewals sneak up on you
• Consultative approach: you ask questions and solve problems before you pitch anything
• Comfortable with numbers — you can read an account's health and explain it in plain terms
• Familiarity with the association, nonprofit, or membership technology space is a plus

Benefits

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility

Company Overview