[Remote] Strategic Account Manager, AMER

Note: The job is a remote job and is open to candidates in USA. Talon.One is hiring a Strategic Account Manager to nurture and expand relationships with its most valuable enterprise clients across AMER. The role owns strategic account plans, retention and commercial growth, while coordinating cross-functional teams and serving as a trusted advisor to senior customer stakeholders.

Responsibilities

• Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth
• Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units)
• Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement
• Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders
• Lead cross-functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution
• Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value
• Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture
• Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets
• Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops

Skills

• 8+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships
• Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies
• Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal)
• Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships
• Proven ability to lead cross-functional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability
• Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude
• Excellent communication and presentation skills - both written and verbal English
• Background in e-commerce or B2C marketing tech is a plus
• Fluency in other languages (especially Spanish) is strongly preferred
• Bachelor's degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience

Benefits

• $1,200 annual learning budget
• Manage your own time off with our flexible PTO policy
• $350 home office setup budget
• $50 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions
• Mental health support with nilo.health
• Choose from top-tier Medical, Dental, and Vision plans (Blue Cross Blue Shield MA, MetLife, VSP)
• Build your savings with our 401(k) plan, including a 100% company match on your contributions up to 4%
• We provide 100% company-paid Life Insurance, Short-Term, and Long-Term Disability coverage
• This is a remote role; however, you must be located within commuting distance of one of our US hubs: New York, Boston, Chicago, Denver, or San Francisco.

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